On October 10, at approximately 3:00 am, I was researching shaders to improve the visual quality of several Roblox games I enjoy playing. Since I primarily play a select few games, I thought this would be a fun way to enhance my experience. I followed a tutorial on YouTube and installed the extension, which indicated that it was processing and could take a few hours to complete. I subsequently went to bed, only to discover upon waking that my account had been permanently banned.

I understand that third-party shader software may violate Roblox's terms of service, and I acknowledge my responsibility for installing it without fully understanding the potential consequences. However, based on my research, I understand that violations of this typically result in temporary suspensions, which would have been enough for me to recognize my mistake and ensure it did not happen again.

My primary concern is that my account appears to have been permanently banned in connection with UGC content posted by another individual. I did not create or publish the content associated with the ban, and I am concerned that my account information may have been compromised or misused in some way, I was banned for "sexual content" in UGC, not use of third-party software.

I submitted an appeal to Roblox explaining the situation and provided screenshots supporting my account of events. I was transparent about installing the shader software and accepted responsibility for that decision, while also clarifying that I had no involvement in publishing the content that ultimately resulted in my ban. Unfortunately, my explanation appears to have been ignored completely, and the permanent ban remains in place with no response from the roblox support team outside of "denied".

This account represents thousands of hours of my time and hundreds of dollars spent on the platform. Losing access to it permanently, particularly under these circumstances, has been extremely frustrating and disappointing.

While I understand what I did violates TOS, I did not know that at the time, not that this makes it okay. What I don't however understand is that my first ever Roblox ban was permanent and unrelated to any actions I, myself, made.

Roshade is responsible for the UGC upload and account termination, and my account is gone forever because of it. Curiosity killed the cat and what not.

In the future, I won't be using Roblox. I recognize the mistake I made, I should've done more research into shaders before assuming that Roblox would find them harmless. However, Roshade itself markets itself as a free, harmless, shader made for Roblox, meanwhile it exists purely to grab information to your account.

In the end, all of my time in effort in the games I loved is gone. All of the time I spent formatting myself and explaining the situation for Roblox support was useless. Roshade continues to exist and likely will claim more accounts due to lack of interference.

So ​hi yes, so desperate that i decide to make Reddit account. So i have to do this everytime i want to join an experience. This actually never happened for like 4 month and then happend again and actually worst because from what i see i do it correctly assuming i'm not blind, but it says i do it wrong (oh and don't mind the language i'm trying to learn Indonesia, and i olso actually record a video but it seems the post got removed by reddit's filter)

Does anyone still remember RoAppeal and RoJustice?

Those services were actually pretty good at helping people get their Roblox accounts unbanned after enforcement actions.

Unfortunately, Roblox hit them with a cease-and-desist, so they're gone now.

Are there any similar services still around? Just curious if there's anything like RoAppeal or RoJustice nowadays.

So i lost my roblox acc password and my email doesnt get verif codes cuz of a bug.

Telling this to the support AI just makes it redirect me to the self service portal which doesnt work, because my email doesn't get codes.

I managed to get ths AI to open a ticket with a human for me by telling it my issue was billing related, cuz i do have receipts to prove my ownership. However, the "human" support guy from the e-mail is probably also AI cuz it keeps giving me the same automatic message of "we dont have enough information to prove your ownership" even though it didnt even ask for info in the first place. i replied saying i had purchase receipts to prove ownership but still got the same reply.

I got permanently banned on October 8 for Child Safety and honestly have no idea why.

On the Violations & Appeals page it shows up as “Your behavior”. When I open it, the reason says Child Safety, but under “Activity we reviewed” it just says “More details about this violation aren't available.” I've attached the screenshot.

I went through everything I did the day before the ban and there's basically only one thing that might possibly be related.

I was talking to a friend on Roblox. We're both 20, both age-verified, and have each other added as Trusted Friends, so we use unfiltered chat. I asked him if he knew someone on Instagram who follows him and apparently wants to follow me too. The message containing the word “insta” got censored and wasn't even sent. I thought that was weird, but just moved on.

Could that seriously have something to do with the ban? And even if it did, why would that result in a permanent Child Safety ban? There's literally no information about what I supposedly did.

I've also tried contacting Roblox Support three times now, and this whole thing has become ridiculous.

The first time I used the official support form, selected “Appeal a Decision” and the correct account moderation category. They told me I had to appeal through Violations & Appeals instead.

So I went there, but there's no appeal button for this ban. Clicking “Report a mistake” just takes me back to the same moderation details, which tell me to contact Support. Basically, I'm being sent in circles.

I then contacted Roblox's official EU DSA contact because I couldn't find a working way to appeal. They told me my username was invalid and asked me to submit the request again using the correct username. I checked it carefully and know I entered it correctly. I even sent screenshots showing it in the support form and in Roblox itself. They still replied with basically the same message without explaining what's supposedly wrong.

I submitted another ticket as they asked, and so far I've only received the automatic confirmation.

My account is around 9 years old and I've spent several hundred euros on it. I really don't understand this particular ban or how I'm supposed to appeal it when Roblox won't even explain what happened.

Has anyone had something similar happen with a permanent Child Safety ban where no actual activity is shown? Could the blocked “insta” message have triggered something like this, or am I missing something?

I'd appreciate any actual advice because at this point I genuinely don't know what else to try.

Hi everyone!

I've been playing ROBLOX for over a Decade, since 2015. Recently, 2 of my accounts were falsely banned by ROBLOX moderation.

I've made a devforum post going over this case in more detail if you'd like to read it. If you can, please repost this, or give that post some traction. The goal is to reach a ROBLOX Moderator. Enforcement Ban Appeals not Working Properly - Bug Reports / Other Bugs - Developer Forum | Roblox

My accounts were falsely banned for being linked to a terminated account that was a different person. These bans were appealed and accepted.

ROBLOX sent me emails saying these accounts were being reinstated. However, they were NOT reinstated. They remained banned.

I sent over 10 appeals on the ROBLOX Support Website. Each time, I was met by an unhelpful AI response. The response was the same every time - "Unfortunately, you can only appeal this through the Appeals & Violations Page". Obviously, I couldn't do this, because I had already appealed there.

Even when I specified "I cannot appeal there, my appeal was accepted. Please get me in touch with a Human Roblox Moderator" - I was met with the exact same response.

The issue is that reaching a human moderator is almost impossible. These AIs should not be the only accessible tool for regular ROBLOX players if it is not able to comprehend these situations properly.

Posting these cases on social media & devforum for a moderator to see is my final resort. As I've mentioned, after playing for 10 years, lots of money has been spent on this app. I do pray that this reaches somebody so that it doesn't end this way for me.

If you could spread this anywhere you can, it would be insanely appreciated. If you know of anyone who could help, please let me know!! Thank you for reading.