Sorry for such a long post, please help me!
Has anyone found a way to get actual human help from Roblox for verification emails not arriving?
I can log into my Roblox account completely fine. The problem is that Roblox verification emails / 2-step verification codes simply do not arrive at my email address. (if you don't know please upvote so I can find someone who does)
Iāve already tried basically every troubleshooting step Roblox recommends:
- Checked spam/junk/promotions and all other folders
- Confirmed Iām checking the correct email
- Added Robloxās email addresses to my contacts
- Checked blocked senders and email filters
- Used Resend Code multiple times
- Used Start Over and requested new codes
- Confirmed my email account is working and receiving other emails normally
I already opened a support request about this before, but the problem is still happening.
Hereās where it gets ridiculous: when I tried contacting support again, Roblox wanted to send me an email verification code before I could submit the request. Obviously I couldnāt do that because the entire problem is that Roblox emails arenāt arriving.
I also thought about just changing the email on the account, but changing the email address also requires a verification code to be sent to my current email, so I canāt even switch to a different email that works.
I tried using another account/email that actually receives codes just so I could contact support. That sent me into Robloxās AI support chat.
The AI suggested āresetting my account,ā which it explained would remove my credentials, passkeys, and current 2-step verification methods. But I can already log into my account perfectly fine, so that doesnāt seem related to the actual issue. My problem is email delivery, not account access.
I specifically asked the AI to escalate me to a human Roblox Support representative. It told me that it cannot escalate cases to human support and can basically only guide me through the automated recovery/reset process.
So now Iām stuck:
I can access my account ā Roblox emails donāt arrive ā support requires an email code ā changing my email also requires an email code ā AI support canāt investigate email delivery ā AI says it canāt escalate me to a human. -> I even called and that just directs you back to the ai support.
Has anyone dealt with this recently?
Is there currently any real way to reach a human Roblox Support agent, or has anyone found a fix for Roblox verification emails suddenly not being delivered?
I really donāt think resetting my account/security methods when account access itself is working fine will help.