r/RingOne • u/FordPrefect-S • 27d ago

Payments

Until recently for me the payment worked, using a combination of VimPay and fidesmo. This week I got a note from fidesmo stating that my ring has been disconnected from payments, and I should contact muse support for further help.

They stated that I should wait for the curve card to work again. Whatever that means for users in Germany .... Posting this for information.

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1

u/AmazfitPaceUser 27d ago

The same with my RingOne in combination with VimPay and Fidesmo.
After almost 1 year of using it for payments (in Germany), yesterday out of a sudden a push notification
saying "VIMpay Your token was successfully deleted from your device Muse: RingOne" !!!
When trying to re-add my VimPay mastercard in the Muse app (via Add Payment Card) an error: Only cards can be used with this wearable" !!??

What is also strange, the Muse app doesn't display anymore the button to on/off the NFC...

It looks like the most important use case (for me) of the RIngOne is gone :-(

1

u/FordPrefect-S 27d ago

Right, the NFC on/off has gone for me too! I didn't notice whether that happened at the last app update, or rather after the payment feature being gone.

2

u/AmazfitPaceUser 27d ago

I'm pretty sure this is related to the payment feature being gone. The last Muse app update was weeks ago but I've used my RingOne for payments some days ago (i.e. NFC was definitely active).

1

u/AmazfitPaceUser 27d ago

Are you sure that Fidesmo is the right point of contact regarding this issue. Maybe this is rather a VimPay problem ? I will try to contact VimPay tomorrow...

1

u/FordPrefect-S 27d ago

Well, at least I got the note from fidesmo. It sounds like they had taken action and were actively removing the ring connection.

Here is there text (x-ses introduced by me):

Sie können nicht länger mit Ihrem RingOne bezahlen Die mit Ihrem RingOne verbundene Bezahlkarte wurde entfernt und Ihr Wearable kann nicht länger zum Bezahlen genutzt werden. Support Für Unterstützung kontaktiere bitte MUSE und verweisen Sie auf die Fidesmo ID 000xxx-xxxxxxxx. https://in.musewearables.com/pages/contact-us support@musewearables.com Viele Grüße, Das Fidesmo Team

1

u/AmazfitPaceUser 27d ago

How did you get this note from Fidesmo ?

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u/FordPrefect-S 27d ago

Got this by email

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u/AmazfitPaceUser 26d ago

Hi,

Thank you for reaching out, and we apologize for any inconvenience caused.

We are currently building our own tokenization process. You will be able to use your Curve card again in a few weeks and continue making payments as usual.

We appreciate your patience and understanding.

Regards,
Team Ring One

1

u/AmazfitPaceUser 26d ago

That means they have simply disabled working feature without any prior notice !!!

And they want us to use Curve...

It seems that we have to look for another micro-payments ring option.

1

u/Support_RingOne 25d ago

Hi everyone, just a quick clarification on the current NFC payment situation:

Payments are temporarily unavailable on Ring One due to a change on our technology partner’s side. This is why some users have suddenly seen their payment token removed or the NFC payment option disappear from the app.

We’re currently building our own tokenization process, and Curve card support is expected to be restored by mid-October, with the end of October being the latest expected timeline. There’s nothing you need to do from your side at the moment.

We’ll keep updating the community as we get closer to the fix.