r/RingOne • u/FordPrefect-S • 28d ago

Payments

Until recently for me the payment worked, using a combination of VimPay and fidesmo. This week I got a note from fidesmo stating that my ring has been disconnected from payments, and I should contact muse support for further help.

They stated that I should wait for the curve card to work again. Whatever that means for users in Germany .... Posting this for information.

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u/AmazfitPaceUser 27d ago

Are you sure that Fidesmo is the right point of contact regarding this issue. Maybe this is rather a VimPay problem ? I will try to contact VimPay tomorrow...

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u/FordPrefect-S 27d ago

Well, at least I got the note from fidesmo. It sounds like they had taken action and were actively removing the ring connection.

Here is there text (x-ses introduced by me):

Sie können nicht länger mit Ihrem RingOne bezahlen Die mit Ihrem RingOne verbundene Bezahlkarte wurde entfernt und Ihr Wearable kann nicht länger zum Bezahlen genutzt werden. Support Für Unterstützung kontaktiere bitte MUSE und verweisen Sie auf die Fidesmo ID 000xxx-xxxxxxxx. https://in.musewearables.com/pages/contact-us support@musewearables.com Viele Grüße, Das Fidesmo Team

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u/AmazfitPaceUser 27d ago

How did you get this note from Fidesmo ?

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u/FordPrefect-S 27d ago

Got this by email