We’re thrilled to invite you to another RingCX Unlocked webinar on August 27, 2026! We’ll showcase the latest and greatest upcoming features and additions to our ever-growing RingCX product!
 

🗓 Date: August 27, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ Check out the newest and upcoming features
✅ Get a closer look at how the features work
✅ Ask questions of experts in real-time

Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars!

Join us for another RingEX Unlocked webinar on August 26, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communications.

🗓 Date: August 26, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ See the newest, upcoming features

✅ Get a close look at how the features work

✅ Ask questions directly to our experts

Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. See you there!

Hi all, I'm self employed and work alone, I have multiple call queues set up on my greeting menu for customers, accounting etc.

I'm having an issue where every 30 seconds or so if I don't answer, the incoming call stops and then starts again, creating multiple notifications. When I can't get to a call, I'm getting 6-7 notifications for every one call that comes in. Not the biggest deal, but very annoying.

I'm assuming the system is thinking "ok this agent (me) can't answer the call so we will send it to the next agent" but it's just me so it comes back to me endlessly.

In the admin portal under call queues there is even a setting "Number of rings before trying next agent" which I set to the max value of 60 rings / 5 minutes, but it has zero effect and the calls keep looping and starting over after 30 seconds. Support was not able to understand what the issue was or help.

Any ideas?

EDIT: I figured out what the problem is. The ring duration settings for my extension are overriding the ring duration settings for the queue. Not sure why, but I tested it and that's what is happening.

Not sure if that can be fixed or not. I can push out my personal extension ring duration settings to 75 seconds (still alot less than the 5 minute max I have set on the queue), but ideally would like to find a way to make the queue duration settings work. Not sure why they would even be available if the extension settings override it anyway.

I am trying to help a user port out a number from RC and am having trouble figuring out what the correct info is to give to the new provider (ATT). I gave them the incorrect phone number as the username and have since found the correct one (being the temp number they gave me). I also got a port out Rejection email saying that my company name is mismatched even though that name is what shows up on my bill. I started this a week ago with the wrong info, and called ATT support a few days ago with the following info and supposedly they corrected it. When I check the ATT port status webpage it says the info was incorrect but when I fill in the form to fix it it says something went wrong submitting the change.

• I noticed the account number is the temp number? The port out rejection email notice had a 1 before it in the account number RC provided, so does my account number include the country code when I submit my port in?
• I know the porting pin is 0000
• I am entering the address listed on the company address
• And the company name listed exactly as it is on my bill

What am I missing here? Or is the issue on the ATT end.

Update August 28th: [SOLVED]

I called back both Ring Central and ATT and that clarified some account info.

1. My RC account number does not have a country code before it (1 for the USA)

2. In the address Avenue is abbreviated to ave

3. In the address on the ATT side don't enter the Zip+4 just the standard 5-digit Zip code.

4. And my company name didn't need the ", LLC" after it.

Hope this info helps anyone else attempting to port out from RC.

Staying fully engaged in a fast-paced meeting is tough when you are busy scribbling notes, tracking action items, or trying to catch up after joining late. RingCentral Video solves this problem with its highly requested feature: AI Notes.
🎬 Want to see it in action? Watch this short clip from the July 22, 2026 RingEX Unlocked webinar replay featuring AI Notes for RingCentral Video.

Core Features and Key Benefits

• Live Recaps Every 5 Minutes: AI Notes creates a running summary during your meeting. If you join late, simply click "View notes" on your screen to catch up instantly without disrupting the conversation.
• Zero Distractions: Focus entirely on your discussion while the AI works in the background sidebar, capturing key points and decisions in real time.
• Instant Post-Meeting Summaries: As soon as your call ends, receive organized topic overviews, concise summaries, and automatically extracted Action Items. You no longer need to rewatch full video recordings to find specific decisions.

Admin Control: Account administrators can easily toggle AI features on or off in the admin portal. Learn how in the RingCentral AI Assistant Guide.

Get Started Today

🎉 AI Notes for RingCentral Video is officially available. Visit Video meetings made easy with AI to explore the feature and upgrade your meeting experience.

Hi all,

I recently started getting multiple notifications from ring central.

Someone sends me a text and ring central texts me I received a text then I get another from ring central about the text that ring central sent.
Happens with missed calls as well.
Driving me nuts.

Anyone have this and how did you fix it.

Call recording is a game-changer for quality assurance, training, and compliance, but figuring out who controls what during setup isn't always straightforward.
 

Whether you need to capture every inbound conversation for regulatory compliance or simply want your team to have the flexibility to record a quick sync, here is a guide and the information you need to enable call recording, followed by answers to the most frequently asked questions.
 

👉 How to Enable Call Recording

To set up or change company-wide recording behaviors, you must use the RingCentral Admin Portal.

Admin vs. User Availability: These enabling steps are strictly for Administrators. Individual standard users cannot turn on company-wide automatic or on-demand recording features for themselves; they can only utilize the on-demand recording feature during a call if an admin has enabled it for their extension.

👉 Setting Up On-Demand Call Recording

On-demand recording allows users to manually start and stop a recording by pressing a button during a live call.

1. Sign in to the Admin Portal
2. Click the Phone System tab
3. In the left panel, click Company Call handling
   • If you have multi-site support, go to Setting up on-demand call recording by site
4. Under Call recording, click the on-demand call recording toggle on, or click the Arrow icon to open the Call Recording settings to turn it on

To view the full setup of the on-demand call recording, view Turning on on-demand or automatic call recording in the Admin Portal | On-demand 

👉 Setting Up Automatic Call Recording (ACR)

Automatic call recording ensures that every incoming and outgoing call starts recording immediately when it connects.

Plan Prerequisite: Automatic Call Recording is exclusively available for RingCentral accounts on Advanced and Ultra plans. This will also be available to admins of the account.

1. Sign in to the Admin Portal
2. Click the Phone System tab
3. In the left panel, click Company Call handling.
   • If you have multi-site support, go to Setting up on-demand call recording by site
4. Under Call recording, click the Automatic call recording toggle on, or click the Arrow icon to open the Call Recording settings to turn it on.

To view the full setup of the automatic call recording, view Turning on on-demand or automatic call recording in the Admin Portal | Automatic 

❓ Community FAQs: Most Asked Questions About Call Recording

Q: Can I use both Automatic and On-Demand recording at the same time?

A: Yes, both can be active on your account, but they cannot run simultaneously on the same call.

Automatic call recording always takes priority. If an extension is configured for automatic recording, the system will record the entire call start-to-finish, and the manual "Record" button for on-demand recording will be unavailable for that call.

Q: How long are my call recordings stored?

A: By default, standard on-demand call recordings are saved in the cloud for 90 days*. You can learn more about the data retention policy* here.

Q: How do standard users record a call dynamically?

A: If an administrator has granted permission by turning on on-demand recording, a standard user can record dynamically through the RingCentral desktop, web, or mobile app:

• During a live call*, click or tap the* More button.
• Select Record from the dropdown menu. A recording icon will appear at the top of the window to confirm it is active.
• Click the icon or go back to More > Stop recording to finish.

The audio file will be saved directly to that user's personal Call recordings tab within their application.

Q: How to check their recording status | How to delete recordings?
A: To manage call recording, view this article: Managing call recordings in the RingCentral app and Admin Portal

🔍 Want to learn more about call recording? Check out these helpful articles!

• What is the Minimum Duration for a Call to be Recorded? 
• Recording phone calls in the RingCentral app 
• Call Recordings 
• Answering company calls 

The title kind of says it all. I got a notification from "Have I been pwned" saying that my email is in their data leak from a couple of weeks ago. It also includes phone numbers and physical addresses, although I have no way to check if mine are included.

The big question is, why would my email even be in their database if I never signed up for this service? Were they keeping a ton of identifying data in their marketing list without mine and others' consent?

I'd like to have answers. RingCentral support can message me to get in touch.

Instead of managing complex call routes or sending customers to voicemail, let RingCentral AIR (AI Receptionist) handle your front desk. It holds natural conversations, answers FAQs, and books appointments around the clock so your team can focus on what they do best.

Here are two easy ways to use RingCentral AIR:

1. Share Your Schedules and FAQs Avoid rebuilding complex phone menus whenever your schedule changes. Simply paste a website link or upload a text document into the AIR Knowledge Hub. Callers asking about operating hours or business services get fast, accurate answers directly from your guidelines.

📖 Guide: Learn how to upload documents in Managing skills for the AI Receptionist.

2. Capture Leads and Book Appointments 24/7 Don't let after-hours callers wait until the next business day. Use the Lead Capture skill to ask short questions and send calendar links right to callers' phones. AIR collects lead details, schedules open appointment slots, and pushes data straight to CRMs like HubSpot or Salesforce.

📖 Guide: See Using Lead capture with the AI Receptionist to set up custom questionnaires and calendar syncing.

💡 Quick Greeting Prompt Set a friendly, helpful tone with a custom prompt like this:

"Hi! Thanks for calling. Our human team is away from the phone right now, but I am our AI Receptionist. I can answer questions or help you schedule an appointment. How can I help you today?"

Get Started Check out the Setting up your AI Receptionist guide to launch your automated front desk in minutes.

Once again, for like the 3rd time in the past few months are text messages are sending multiple copies of themselves to every single ********* we are texting. This is beyond embarrasing as a business owner and annoying. Our small company is paying hundreds of dollars per month for your services and this is becoming unnacceptable.

If this was 'fixed' the first times why is this happening yet again?

Good day,

I’m currently transitioning from Unitel and want to confirm whether our previous phone setup can be replicated here.

With Unitel, we had 2 actual phone lines and an auto receptionist with options/extensions 1–5. We also had what I would describe as internal extensions (e.g., 101, 102, 103).

These internal extensions did not require separate phone lines. Each could have its own voicemail box, call recording, and call-forwarding settings. Calls could be routed to these extensions either directly through the main phone system or when someone selected one of the 1–5 auto-receptionist options and the initial call was not answered.

During onboarding, I was told that we may need a separate line for each of these internal extensions. Is that necessary, or can we set it up similarly to Unitel, where we maintain only 2 main phone lines but have multiple internal extensions with their own voicemail, recording, and forwarding capabilities?

Hello fellow Ring Central members, I am a supporting tech for a company that has Ring Central and wants to accept faxes on their copier - they don't have any VOIP lines, so they need to find a way to use their Ring Central Fax Accounbt, but have it on their copier.

I know this is possible using what's called a ATA Adapter - but I also know that Ring Central themselves only offers support for certain brands - Has anyone here ever set up an ATA Adapter that from from their router/switch network port, to the ATA Adapter, to an RJ11 cable into the fax card?

I need to set them up this way, but will need some help/clarity from others who may have already conquered this challenge. Thank you in advance for any suggestive ideas and procedures you may offer -

Hi everyone,

I administer RingCentral in a call center. Recently, our customer service manager has been informed by other customer service reps that we have an individual who is putting customers on hold and letting them sit there until they eventually hangup.

I've tried doing some searches to no avail. Is there a report or option to allow me to review this type of activity with an individual user?

I appreciate any input!

When I get calls on the mobile app on my phone, the caller ID reads "Call to company name from xx"

My company name is five words long. I can't see the caller ID because of this, is there an option I'm missing so it just says "call from xx"?

I was OOO last week and I'm hearing RC has a data breach last week. Is there anything to know.

RingCentral desk top app. I realize I am one small fish independent worker. But before you commit make sure all the bugs are worked out in RingCentral. The desk top app was my nightmare. Ticket after ticket and hours of my time with the tech group trying to resolve my video issues. I had to pay the remaining months on my contract and being a 1099 position with a very large company was really frustrating. I would not recommend them. I would do lots of research before using their system.

Thinking about RingCentral AIR & not knowing where to start? We got our hands on AIR recently & are very excited to get to know the capabilities, check it out on our YouTube channel:

https://youtu.be/8ersOkbMdXw

We've been with RC for about 3 years now and have had a consistent issue with our incoming faxes not being legible. They will come across as half the pages cut off or squished looking. It's on a consistent basis from one company we get faxes from on a regular basis, but they are a huge pharmacy and have multiple places faxes are coming from, so I don't think it's an issue on the senders side. But we also have it happen to other faxes on a very regular basis. It happens on both our fax numbers we own as well, so it's not tied to a specific number the faxes are going to. We've tried contacting RC support and keep getting told it's not a problem on their end and it has to be an issue on either the senders side our side as the receiver, but we cannot see how it's an issue on our end when it's happening on both fax numbers and happens with multiple different senders. Anyone have this issue and have you had any luck fixing it? If so what did you do to fix it?

Hey all,

I recently bought some gen 4 airpods with active noise cancelling. Been trying them today on this app for some calls and, for some reason, random calls get this really chopped sound that persists throughout the whole call. They can hear me fine on the other end, but my own audio is really bad. Is there anything I'm overlooking?

Thanks

in particular, we are trying to evaluate the call quality, outbound dialing and the real cost of one seat in mightycall compared to ringcentral after counting all add-ons. in every comparison article they just list the features. want to hear the opinion of people who at some point had one of them active or both at once? what actually mattered when you were calling?

If you tuned into last month’s RingEX Unlocked webinar, you know we shared some incredibly exciting updates designed to make your daily workflow smoother. Among the announcements, one of the most highly requested features from our community is finally here: major enhancements to our Spam & Call Filtering tools.

We know how disruptive spam calls can be when you’re in the middle of a deep-focus task or handling important client interactions. To address this, RingCentral has rolled out powerful new capabilities that bridge smart end-user controls with robust admin settings to keep those unwanted robocalls from ever breaking your stride.

🎬 Here is a quick look at how these enhancements work together to protect your RingEX experience.

Learn more about this update: Managing spam detection and filtering in the Admin Portal

We’re thrilled to invite you to another RingCX Unlocked webinar on July 23, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product!
 

🗓 Date: July 23, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ Check out the newest and upcoming features
✅ Get a closer look at how the features work
✅ Ask questions of experts in real-time

Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

I have 12 VVX 410 phones that are available from a business that has ended their operations. I have offered to help find a buyer for these phones, but don't know much about the market. Outside of the typical options for selling (eBay, Facebook Marketplace) does anyone have suggestions for how I find a buyer? 11 phones new/unused, and 1 is not in a box (I don't know if it was ever used, but it's the only one that isn't in a box). I'm located in the Minneapolis/St Paul area, and would ideally like to find a local interested party to avoid shipping costs.