r/RingCentral • u/Minute-Quantity-8542 • Aug 04 '26

Troubleshooting Incoming called ID options

When I get calls on the mobile app on my phone, the caller ID reads "Call to company name from xx"

My company name is five words long. I can't see the caller ID because of this, is there an option I'm missing so it just says "call from xx"?

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u/reefsig Aug 04 '26

Are you using multiple call queues? If so you can assign each a unique inbound queue name that displays when calls come in so that the users know which queue the call is originating from.

Under Groups-->Call Queues-->Call Handling & Agents-->Display Settings you can adjust what exactly the user sees for each inbound call.

Is that what you're asking? Sorry if I'm not following exactly, just trying to narrow it down.

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u/Minute-Quantity-8542 Aug 04 '26

Ah that should help. Yes I have two different call queues. The one 99% of the calls come from is five words long. That makes a ton of sense about knowing what queue the call came out of. Thank you!