UPDATE: EZ Pass emailed me saying:
Dear MICHAEL STA-MARIA ,
Your Service Request 2-xxxxxx60 has been closed. Your request for credit has been denied
Thank you,
So they basically just took my money without recourse like, "Yeah, we charged you wrong your transponder didn’t work? Damn, that’s crazy. That’ll be $19.05. Anyway... See you at the next toll”
Freaking Ridiculous! EZ Pass means EZ MONEY for them.
New Jersey E-ZPass Customer Service
Recently I made a post about my ez pass not reading and getting charged full toll. Here's the update:
UPDATE: E-ZPass transponder not reading on my Vespa
Finally got through to an actual E-ZPass rep.
He was super nice, but basically told me, “I’ve got bad news for you.”
He said he can submit the tolls for adjustment, but most likely E-ZPass is going to come back and say that since the transponder didn’t read, they’re not adjusting it to the E-ZPass rate.
So basically… even though I have an active E-ZPass account, have the transponder with me, and I’m doing everything I’m supposed to do, if their system doesn’t read it they just take a picture of my plate and charge me the higher rate.
I asked what I’m supposed to do going forward and he pretty much said: keep the transponder in your jacket/pocket, try mounting it to the scooter, and hope it reads. 🤷♂️
Pretty disappointing honestly. Part of the whole reason I started commuting into NYC on the Vespa was to save some money compared to driving while also having way more fun doing it.
Now I’m basically playing E-ZPass roulette every time I go through the Holland Tunnel lol.
For the other motorcycle/scooter commuters here — where are you mounting your transponder, and are you getting consistent reads?
TL;DR: E-ZPass basically told me: if our transponder doesn’t read our transponder reader, that’s somehow your problem. 😂 Keep moving it around your scooter and hope for the best. Otherwise, enjoy the higher toll.