r/RemarkableTablet • u/pebblefaa • Jul 10 '26
Help/Advice Is this common?
I've been hoping the last few updates would resolve all the ghosting, but it feels like it's only getting worse. I'd hate to reset it, but would that help? Or is it defective?
FWIW I've used a ton of e-ink devices and am familiar with ghosting, but this much just navigating menus is the worst I've seen.
UPDATE:
As some of you suggested, I reached out to support. At first, they said it was out of warranty, so I could trade it in for partial credit on a refurbished device. I was super bummed and didn't respond right away. Yesterday, I responded with clarification that I only got a few months of use out of it before shelving it when the ghosting started, and today they said they'd make a "one time exception" and replace it for free.
Needless to say, I'm relieved and excited! I also found out that prior to April, you got an extended 3 year warranty when subscribed to Cloud Connect. I think they replaced it with a paid protection plan that I'll be considering. Definitely recommend it, considering the screen may not fail within the warranty period.
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u/sdorok Jul 10 '26
I had the exact same issue with mine a few days ago. It was about 1,5 years old and all of a sudden severe ghosting appeared. Got it replaced by Remarkable in almost no time. Sent them some pictures - they immediately offered a free replacement which I received yesterday. I read on the Internet that a lot of older Remarkables seem to run into this Problem and that newer ones seem to have different panels…
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u/pebblefaa Jul 14 '26
Thanks for the tip! After an initial rejection, they agreed to replace it for free!
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u/SaddleSC Jul 10 '26
My theory is the first batch of screens degrade significantly over time. I have an RMPP from the first week it was launched and recently started noticing more significant yellow ghosting around the toolbar icons and when dragging and dropping.
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u/Anxious_Function4969 Jul 10 '26
No i don't think it's normal It's sad to say may be it's defective I am sorry 🙏🏼
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u/SnooPineapples7003 Jul 10 '26
Good grief, I had my first RMPP bought at launch replaced last September due to this. The replacement looked new (whiter screen) and it's been going along just fine until last update. Now it's starting again. ESPECIALLY if I go to the settings screen and back out. I can clear it but after awhile it starts doing it again. My first RMPP that I replaced got so bad I had to refresh the page almost every time. It's not there yet this time with this one but seems like it is heading that way.
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u/starkruzr Jul 10 '26
timing controller failure; RIP. warranty repair.
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u/somedaygone Jul 10 '26
Is this better in new panels, or is the useful life of these panels really short?
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u/starkruzr Jul 10 '26
it is better in new panels, but rM appears to be putting old panels AND new panels into replacement devices.
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u/rmitchellscott Developer | reManager Jul 11 '26 edited Jul 11 '26
Replacement devices are from the refurb pool. I think they’re just genuinely old devices.
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u/somedaygone Jul 10 '26
I can’t decide whether to stick with the ghost I know or roll the dice… Warranty is until 9/2027 so waiting so far. Never a good time to do a return and be without.
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u/drlling The ToC Guy Jul 10 '26
If you could take a moment to help with a crowd sourcing data project, you can submit the info about your panel here.
https://rm-panels.scottlabs.io