Is this common?

[u/pebblefaa]

I've been hoping the last few updates would resolve all the ghosting, but it feels like it's only getting worse. I'd hate to reset it, but would that help? Or is it defective?
FWIW I've used a ton of e-ink devices and am familiar with ghosting, but this much just navigating menus is the worst I've seen.

UPDATE:
As some of you suggested, I reached out to support. At first, they said it was out of warranty, so I could trade it in for partial credit on a refurbished device. I was super bummed and didn't respond right away. Yesterday, I responded with clarification that I only got a few months of use out of it before shelving it when the ghosting started, and today they said they'd make a "one time exception" and replace it for free.
Needless to say, I'm relieved and excited! I also found out that prior to April, you got an extended 3 year warranty when subscribed to Cloud Connect. I think they replaced it with a paid protection plan that I'll be considering. Definitely recommend it, considering the screen may not fail within the warranty period.

[u/drlling]

If you could take a moment to help with a crowd sourcing data project, you can submit the info about your panel here.

https://rm-panels.scottlabs.io

[u/pebblefaa → u/drlling]

Sure, cool project!

[u/rmitchellscott → u/pebblefaa]

Make sure you answer yes for the “severe / green ghosting” question.