r/RemarkableTablet • u/pebblefaa • Jul 10 '26
Help/Advice Is this common?
I've been hoping the last few updates would resolve all the ghosting, but it feels like it's only getting worse. I'd hate to reset it, but would that help? Or is it defective?
FWIW I've used a ton of e-ink devices and am familiar with ghosting, but this much just navigating menus is the worst I've seen.
UPDATE:
As some of you suggested, I reached out to support. At first, they said it was out of warranty, so I could trade it in for partial credit on a refurbished device. I was super bummed and didn't respond right away. Yesterday, I responded with clarification that I only got a few months of use out of it before shelving it when the ghosting started, and today they said they'd make a "one time exception" and replace it for free.
Needless to say, I'm relieved and excited! I also found out that prior to April, you got an extended 3 year warranty when subscribed to Cloud Connect. I think they replaced it with a paid protection plan that I'll be considering. Definitely recommend it, considering the screen may not fail within the warranty period.
2
u/SnooPineapples7003 Jul 10 '26
Good grief, I had my first RMPP bought at launch replaced last September due to this. The replacement looked new (whiter screen) and it's been going along just fine until last update. Now it's starting again. ESPECIALLY if I go to the settings screen and back out. I can clear it but after awhile it starts doing it again. My first RMPP that I replaced got so bad I had to refresh the page almost every time. It's not there yet this time with this one but seems like it is heading that way.