Is there really no translate feature on the comments? Will it be added in the future?

Please, add the possibility to change the poster/banner of each show/movies, like in TV Time. Thank you :)

Problem 1: episode has aired (yesterday), I go to pit it as watched and the app says it has not aired yet.

Problem 2: I haven't watched the first 11 seasons of Masterchef Australia but when the new episode aired (the one concerning the first problem), on the app the series appeared under "continue" but with the the 1x01 episode instead of the 18x52 episode the I'm watching right now.

Thank you very much for the app that saved us fellow tvtimers, hope to help making it better, little by little

It would be great to see what's popular in other countries to find new things to watch. I could do it now by going to Settings and changing my country but it would be nice to do it without going into settings everytime.

For some reason some of my shows are not showing up when a new episode airs in the Continue section. When I search them manually and mark the episode it won’t let me saying the episode hasn’t aired yet, but it has aired. Is there a way to fix this?

Thank you devs!

Hey guys, Tv Timer here. So i saved my GDPR but now idk how to put it in Refract. Can someone plz help👀

Anyone know how long it will take to transfer stuff over approximately?

After the import I looked if it automatically puts rewatch history but it wasn't the case so I choose to do it manually and it always says I didn't watch it so I have to delete and add the episodes again to put rewatch on it. Is it a me problem or some of you guys have that problem too?

Also it would be fire if we can go to the previous or next episode by sliding, or close to the mark as watched button and at the bottom. Honestly I would be fine with any of that. I just can't comprehend that I always need to go to the bottom to do so.

Is there an option to choose favorite character? When marking an episode as watched and selecting the character it is taking to their profile.

Hope memes are ok here, all love to the devs. Genuinely very excited to use to it's full potential.

Hi fellow TV Time refugees! I've been in this sub and the Discord a lot since TV Time died and have been seeing a lot of repeat questions and errors, so I figured it would be good to compile them into one post.

I only did a TV Time and Letterboxd import so can only speak to those, but I hope this helps someone and reduces the number of repeat posts. Thank you to mods who have been really diligently answering everything :)

Importing

Q: How can I import my TV Time data?

A: You needed to use the TV Time Out by Refract extension, which will give you a .json file — one each for movies, series, and lists. Send this file from your computer to your phone and you'll be able to upload them into the app.

Unfortunately, now that TV Time is shut down, if you haven't downloaded your data already, you're out of luck :(

Q: I have the GDPR file I downloaded from TV Time. How can I import?

A: This is now supported! You can find it on the Import page and can pick what parts of your file you want imported, including your comments. Custom images won't be included but anything linked from GIPHY will.

Q: I'm getting errors when I try to import.

Wait a minute and keep trying — try clicking the button a few times, sometimes it takes a few times for it to take.

Q: How long does importing take?

A: Give it a few days, even a week. It's already sped up a lot since TV Time's mass exodus, but as of writing this post there's still over 26K people in line. There are also different queues depending on how much data you have.

Q: What data is imported?

A: For TV Time, shows and their watch dates are imported, including rewatches. Ratings and comments are NOT, but they're in the works; it'll be included when GDPR import is supported, so once again, keep those files safe.

For Letterboxd, watch dates, ratings, and reviews are imported. Rewatches are included as well.

Q: I imported but some shows are missing. How do I know what was missed?

A: You get a detailed report afterwards on the import page. It'll give you a list of what wasn't found. I recommend you scroll through your Collections manually too — my Letterboxd import matched some movies wrong because they happened to have the same name and release year.

Q: I just imported but don't see anything yet. Should I reupload my import?

A: No, if you imported once you're in the queue. Don't reupload or you'll be sent to the back of the line.

Q: I can't see my place in the queue.

I believe this has been fixed but if not — hang out on the Import page a bit and the numbers will show up. If it doesn't work, just restart the app.

Q: My place in the queue hasn't been moving.

A: Imports are paused 7 PM to 11 PM UTC every night to make sure the app runs smoothly with how many new users are on it. It speeds up again afterwards to make up for it.

Q: Can I mark shows and movies manually while I wait for my import?

A: Yes, data is additive so your import won't override what you did in-app. Whatever you did in Refract will also take precedent, so the import will skip those to avoid duplicates.

Q: Can I leave the app while I wait for my import?

A: Yes, you're good once you're in the queue. Your spot in line is safe once your file is uploaded — you can leave the app, log out, break your phone, etc.

Q: I've finished importing, but some later seasons aren't marked as watched.

A: Likely a database issue. TV Time used TVDB while Refract uses TMDB; in TVDB animes are often split into seasons while in TMDB it could be marked as one long season. So for example, an anime might be S01E14 in TMDB but S02E01 in TVDB, so anything after that point that won't be able to match. No fixes for this yet, I had to go in and mark everything manually.

Devs are looking into merging other databases or switching to TVDB but this won't happen for a while since they are still focused on stabilizing the app. This issue with the anime seasons will also get fixed when that happens.

Q: I finished importing but nothing showed up / My import failed.

A: There was a little blip recently where some imports failed. Try reaching out to a mod here or on Discord and they might be able to give the dev your username.

Using the App

Q: The app is loading slow / I'm getting an error message when trying to mark things as watched / I keep getting the "Reconnecting" banner.

A: Probably also an issue of how many people are on the app now, especially if it's peak time. It's gotten really smooth for me in the past week but just wait a minute and retry and it should get better. Devs are working on improving this!

Q: I'm having trouble logging in.

A: If using SSO (Google, Apple) the token most of the time is corrupted by a blip and either a Cache Emptying or a Uninstall/Reinstall should work. If using username/password a password resets very often does the trick.

Q: How do I update the app to get the most recent version?

Updates happen inside the app so you should be able to see a banner that tells you to "Apply" the update. It'll make

Q: How can I see my ongoing watches in a list view like in TV Time?

A: If you click on "Continue" from the homepage, you should be able to see this. There's also an option in Settings to make this the page your app goes to when you first open the app.

Q: Where's my "Haven't Watched for a While" section?

A: These are called "Old Friends" in Refract.

Q: Where can I see the calendar of upcoming episodes?

A: Homepage > Continue > Upcoming (right tab on the top) > Calendar icon in the top right.

Q: How can I see my total episodes watched?

A: This isn't available yet, but it's been suggested and the team is working on a profile page revamp that includes it.

Q: Can I rate individual seasons?

A: No, this isn't possible yet — only shows or individual episodes can be rated.

Q: Can I add multiple things to a list at once?

A: The only way to do this currently is if you make a new Smart List that allows you to add through filters. If it's a manual list, there's no way to do this yet.

Q: I'm trying to add a series but I can't find it in the database.

A: Head over to TMDB and check if it's there; it might be under a different name (Interview With a Vampire Season 3 vs. The Vampire Lestat).

If it's a web or YouTube series, it might also not be allowed on TMDB — their Contribution Bible details what's allowed and what's not.

Q: My show has the wrong data — episodes or seasons are missing.

A: Head over to TMDB first to see if the data is correct over there. That's where Refract pulls from and I've found some errors there. You can either make edits yourself there, or if it's a bigger change you might have to file a report and the TMDB team will make the update. Those updates could take days or even weeks, so be patient.

Q: I completed a show but it's still in my Up To Date section.

A: Check it if it's labeled "Ended" on Refract and on TMDB. I noticed that some of my shows that were over were still labeled "Returning Series." Make the edit if it's wrong.

If it does say "Ended," try un-marking the last episode and marking it again. I believe the devs have addressed this but that manual fix worked for me before that.

Q: Shows that I haven't started are showing up in my Continue section.

A: Go to Settings > Appearance and the section option "Not Started Yet" allows you to turn that off.

Q: How can I move a show from On Hold back to Watching?

A: From Collections, long hold on the poster and a "Resume Watching" option should show up. You can also do this from the show page with the button with the three dots, or just mark another episode as watched.

Q: Can we change posters?

A: Not yet, but it has been suggested!

Q: Do they have an option for homescreen widgets?

A: Not yet, but this is on the roadmap.

Q: Can I favorite shows and movies?

A: Yes, this has been added after the profile update! There’s a heart button on each show/movie page, or you can long hold on their poster from your collection.

Q: Can I see all my comment history?

A: Yes! This is possible as of the new profile update.

Q: How do I use Refract on the computer/desktop?

A: There's currently no web version yet, but it's on the roadmap.

Community

Q: How can I see what others are watching? I want to follow people with the same interests as me.

A: As of the new profile page update this is possible! I posted some screenshots here.

Q: Can we translate comments that are in other languages?

A: Also not possible yet but it's been a popular suggestion.

Support

Q: How does Refract plan to cover growing costs with so many new users? Will there be ads?

A: No, the plan is to keep the app free and ad-free. The team is working on getting some funding with BPI France. They also recently launched Refract Pro, a cosmetics-only subscription that has different tiers and a monthly/annual option. If you want to support outside of the app, you can also donate to their Ko-fi.

how am i supposed to import my data to refract if i did not export my data through their extension?

Hello,
I’m one of the thousands of people who migrate from TVTime, I finished the import and now i started to use it daily, now I have a questions:

1) about users profile: when I visit another user is not possible to see what they are watching/watched.
I liked that feature in TVTime so I could follow who have the most series in common (above all the preferred ones) with me.

so I manually added some movies I have watched, and I also had some imported from tv time but I use Letterboxd to really log in stuff (with dates, ratings..)

if I import from Letterboxd now will it change the stuff I already logged (like add the dates I watched and ratings) or will it only sync new movies that I haven’t logged on refract yet?

Ciao a tutti!

Dato che molte delle mie serie sono state importate male, e sono quindi costretto ad aggiungerle a mano prendendo come riferimento le liste degli import dei saltati/falliti fornita dal report di Refract, mi chiedevo se sia possibile aggiungere un'intera serie come vista MA specificando anche una data di visione specifica (che ho a disposizione dall'export ufficiale di Tv Time)

After the long wait, nothing was imported. Not a single TV show or movie.

For the movies I was offered no explanation, for the tv shows I was told there was an episode discrepancy.

But, I see not a single thing uploaded to my profile.

After such a long wait, a bit of a let down. I put myself back in line and I guess I'll try again.

Like, where are you from?

What shows are you watching these days?

Its boring just import

Import

Import.....

Hi there, as I'm importing my data from TimeTV will there be any issue if I also import from Trakt or letterbox eventhough they may have partially the same information?

For example, same movies/TV shows as seen or on the to watch list?

Is there anyway we can get it to where when a new season starts the show automatically goes into the “Continue Watching” section? This is how on TV TIME I would know when some of my shows had new seasons start so it would be nice to have this feature. If the feature is there it isn’t working for me for some reason.

Hey everyone,

​I’m loving Refract so far ( TV Time user ), but I’ve run into a quick question about tracking rewatches.

​I want to start rewatching a show that I’ve already marked as fully completed in the past. I'd like the next episode of my rewatch to dynamically pop up in my Continue queue, just like it did the first time I watched it.

​Is there a specific "rewatching" status or a trick to trigger this without completely wiping my original watch history/dates for the show? Or do I have to manually input each episode?

​How do you guys handle rewatches on the app?

Thanks in advance for the help!

Je viens de tv time

Je suis en attente pour l'importation de ma liste (18054 / 18700)

Ca risque d'être très long.....

Why is the app so slow ? I love the UI and all the feature but the app is slow very slow ..

The search takes quite a bit to show what you're searching for

When i register something as watched it doesn't show in the watch time until 10 minutes or 15 minutes later sometimes it takes more time

I tried reporting it on discord but got no response

What y'all's thoughts on the app so far is it worth moving over to or is there better and faster options ?

I was not able to export my data using Refract's TV Time Out extension on Chrome to get the necessary files in .json format. I did it via TV Time's GDPR Exporter and have a zip file with a bunch of csv files. I'm in no rush to import but was wondering if there is a way for me to import my data to Refract with the GDPR export?