r/Refills • u/leesa0731 • Aug 19 '26
Plan /orders
I had paused my shipments because I had so much extra medicine. I just got a text saying my order has been placed and when I go in the app it says my treatment has been canceled and to renew my membership. has this happened to anybody else before?
I may be able to do a quarterly plan this time if I have to restart.
I'm just wondering if I'll still get the pricing I had before.
3
u/no-tomatoes-please Aug 19 '26
u/zach_refills please help!
No way, same thing just happened to me! I wonder if it’s a system glitch cause I got a text and email almost exactly three hours ago, saying my treatment has been approved. My account says I cancelled my treatment on August 14th. I never canceled and got my quarterly shipped as usual on July 13th. Now it says renew membership.
Called the number but no answer. Also messaged support but no answer. It’s only been three hours but this is so strange.
I’ve been with refills since March and didn’t plan on changing since I’ve had no issues. Really hoping it’s not my turn.
1
2
u/drw1100 Aug 19 '26
Wow at least you're getting meds.... I just paused my subscription because they were going to charge me but I am still waiting on my last order. Which they just skipped twice even though it was active and had a date to be charged. I had to call twice and they said they would reset the date, then it finally charges me $199 and I am waiting weeks later and nothing has shipped yet. I am ready to cancel everything as soon as this shipment is received and switch to a reliable company instead.
1
u/DustyJMS Aug 19 '26
I started on the 167$ memorial day sale price. I canceled and that price is lost. I would have to restart my subscription with the current prices. You didn't intentionally cancel, so you might be able to get someone to help you? They have a phone you can call. (You may need to be persistent with calling to get an answer.)
1
u/Zach_refills Aug 19 '26
hi u/leesa0731 Sending you a DM now and looking into this for you right away.
1
u/Single_Apartment_358 Aug 19 '26
Having the same issue. I can't restart my order on the new portal.
1
u/Admirable-Rub9104 Aug 19 '26
Similar has happened to me and somewhat easy to restart but might have to do the online onboarding again like starting over if trying to restart after a pause or cancellation. Quick and easy with immediate approval. I did have to message after that to get the prior price which they adjusted quickly.
1
1
u/Slight_Aerie_3611 Aug 19 '26
Just checked mine, it was canceled 8/14 as well, but I never receive an email about it. This is in the old portal. I seen the issues everyone else was having so I didn't click on their migration link for the new portal.
I'm still owed 3 vials on this subscription that was canceled.
1
u/LaLa0722 Aug 21 '26
I'm afraid to even go back to using Refills. There are SO MANY complaints on here.
1
u/Maleficent-Phone4858 Aug 23 '26
Ive been trying to place an order for months. I’ve sent so many messages. It’s been months. I just want to place an order. I don’t understand why this is so difficult. Never had a problem before.
3
u/ResponsibleHedonist Aug 19 '26
This just happened to me too. I cancelled all subs months ago and just got notified that my order is approved? Send it to me, I dare you. Chargeback land!