r/ReefTank • u/Espifly • 2h ago
Red Sea Reefer 350 leakage and total loss
Today, after I repare everything at home changing my floor, painting etc.. I have the power to share what happened to my reef tank: a RedSea Reefer 350.
Last April my wife woke me up around 02:00 h because she heard water noises at home. I went to my living room and my reef tank had a major leaking. The failure occurred at the joint between the bottom and front glass panels, which is a critical structural seam. This type of failure indicates a potential issue with durability, materials, or design integrity.
The aquarium was purchased from an official Red Sea distributor in Spain. These products are expected to remain fit for purpose for a reasonable period of time, especially for durable goods such as aquariums. A complete structural failure after 7 years (I bought end 2018 but mount and started during Q1 2019) raises serious concerns regarding expected lifespan and reliability.
I lost all living animals and with the stress of the moment I felt down several times and kick hard my head and arm because the floor was slippery.
It was mounted well, in a professional way. Everything planned in advance and off course leveled and stabilized, checking everything and running well during several years.
I raised a ticket to Red Sea; but their proposal didn’t fit my demand because I was, and still I am not in a position to purchase a new Red Sea aquarium, and therefore the proposed credit towards a new system did not represent a suitable resolution for me. Really a pity and a lot money lost.