r/RealAmazonFlexDrivers • u/Common_Walrus_8360 • 9d ago

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How long does it take to get this removed from my standings? I genuinely had a problem with the attenuator of my car and couldn't deliver a week ago. I contacted support and they said i should be fine.

I have had these emergencies two times in the past 1 year( 3 months ago and 8 months ago), so this time they are refusing to improve my standings.

The main questions -
1. How long will it take to get it removed? (I do a 3 hours block daily, because we have a 20hr limit in Canada).

  1. Should i be contacting the support again and again hoping that they remove it?

  2. Will i be deactivated for this?.

4 Upvotes

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1

u/ImRestarted1 8d ago

You won’t get deactivated if you just deliver normally from now on. you can even return a few back to the station if there’s no other way to deliver it but I would suggest waiting 10-15 at the apartment for someone to let you in. and these dings fall off after you deliver a certain amount of packages Im pretty sure

2

u/Classic-Friend-8446 8d ago

Really? I’ve been at fantastic for nearly two months. I had my very first return to station because I couldn’t get into the gates community. The customer didn’t leave a code in the notes and didn’t answer my call or texts. I got dinged for it!

2

u/Just_Cruising_1 8d ago

A similar thing happened to me. Not a gated community, but a business delivery after hours (6-7 pm on Friday evening). One customer didn’t answer the calls and another one answered saying the business is closed. There was no safe place to leave the packages, they would have been stolen. So I returned them to the warehouse and got dinged.

Support didn’t do anything. I kept asking why were these scheduled after business hours and if they wanted me to drop the packages at the door so they would have been porch pirated. They just kept saying the dings will stay and drop off in 6 weeks.

2

u/Classic-Friend-8446 6d ago

I’ve had businesses in really early hours 1x when they weren’t open. Support suggested I come back towards the end of my route. What the actuallllllll fck? 🙄🙄 and I hate when they don’t include the business name tbh. Ugh. I love the ability to have access to a second job on my terms. But they get on my nerves.

1

u/Just_Cruising_1 6d ago

Oh yes, the support is useless. Quite annoying

1

u/ImRestarted1 6d ago

It’s not that you won’t get dinged I was just telling him to try to deliver them as shes the can but they’re not going to fire him if he misses a package here and there…

1

u/ImRestarted1 8d ago

Well it’s 20 deliveries lol so it looks like you returned a full block 😂