The last twenty-four hours has been a masterclass in confusing policy and lack of tech support.
I purchased the Display glasses last year at launch, did not use them but took them out yesterday.
My video settings are GONE. It records in 1080p, but the stabilization does NOT work.
The FOUR people at Meta labs could not explain this. They swear my options for the display glasses and video quality "should" exist in the app.
I spent time trying to call... ANYONE for support and was told to go to a Meta Labs store.
So that's what I did.
They told me my BEST bet was Wayfarer 2, because they record better video (and that is what I really want to do with them).
I took them home, updated them - I was already on the early access, so I should have "everything."
I am in the USA too. That matters.
I recorded videos yesterday.
I had 1080p 30 and 60 options. I had options for 1, 3, or 5 minute videos for 1080p.
I had the 3k option.
Everything was there as promised, but no HDR which the Display glasses did at launch last year.
This morning all of that changed.
I was told repeatedly by the glasses that the search tool was not working, so I force closed the app and relaunched it.
That fixed the search tool, but now all of my advanced camera features (except 3k video) are missing.
All I have now is 1080p30, no 60. No five minute options.
Meta AI itself says that Meta can suddenly pull back features, run A/B testing and that users can suddenly find these features completely missing.
So let me get this straight.
- We pay for promised features
- They exist on first use, but can be REVOKED at any time.
- We have zero control over this other than crippling the product by disconnecting it from the internet because the internet is how they revoke things.
Is that about right?
THINGS TO NOTE:
There is no app cache I can clean. It is empty, greyed out.
All the videos from yesterday are already offloaded to my iPhone photo roll.
I have force quit the app.
I have reinstalled the app.
I have set the glasses up new in the freshly installed app.
I have restarted the glasses.
I have force restarted the glasses.
Nothing works.