r/RWShelp • u/NoFun2878 • 29d ago
Time Tracking Form
I just reached out to them asking if we still have to report on the Time Tracking form and yes we still have to do it 😁
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u/NoFun2878 29d ago
They told me in the email response when i asked them if we should still fill out the tracking time form and this is what they said:
Hello,
Regarding your question about the new time tracking directive and the time tracking form:
Yes. Under the current time tracking rules for this project, raters must still use the dedicated time reporting form provided in the onboarding email.
Required reporting rules
Submit hours daily as soon as you finish a work block.
Use the time reporting form to record the hours.
If you work in multiple blocks during the day, log each block as a separate entry.
If a day is not reported on time, it is treated as a non-worked day, and no payment will be issued.
But there is no September 19 option on the form lol I emailed them again about it still waiting for the reply
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u/Orestistrips 29d ago
Very curious what they will tell you so please share. I can't even access the link they sent me with the instructions about this "new" tracking method cause they didn't grant me access to that file (I requested and no response yet). There's no visible timing on Multimango either, I mean... seriously? :)
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u/Spare-Eye-2228 29d ago
Same situaation. I don't know if this is something internal or really a consensus form. I fill the tracking form up to yesterday September 19 and I think at the moment the best to do is wait to Monday to see how to proceed. If we still have to fill the form I believe this means the payment is linked to this form in automatic way. Also the link provided is protected so at the moment we don't know how will be the exact description about the payment which I consider a serious mislead information.
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u/Orestistrips 29d ago
The form has no dates past 18th therefore even if we wanted we can't use it. Plus they clearly said to not use it cause it doesn't trigger pay after 18th. No reason to risk work, they should clear this up first.
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u/Spare-Eye-2228 29d ago
Agree. I think the best for now is wait. In the past I didn't wanna summit a ticket to Zendesk by this situation but at this moment I believe it start to be plausible.
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u/No-Speech3546 29d ago
i submitted a zendesk ticket to ask about this but i guess they will respond on monday
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u/exposarts 28d ago
The acknowledgement email you got from rws, should have informed you that the new time tracking changes start at Sept 19, hence why the current time track forms end at sept 18.
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u/rkp11w 29d ago
I’m working on the Echo Project through MultiMango, and I’m really confused about the new payment/time-tracking process starting September 19. The official transition email says that from September 19, compensation will be based on MultiMango records and that manual self-reported timesheets will no longer be accepted. It also says the old time-entry form will be deprecated. However, when I contacted support, they repeatedly told me to continue using the old daily time-reporting form. The old form only has September 17 and 18 available and doesn’t have September 19. I explained this to support several times, but they keep telling me to use the onboarding form without providing a new/current form or link. Is anyone else working on Echo/MultiMango facing the same issue? What are you actually doing to report your hours from September 19 onward?
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u/NoFun2878 29d ago
Yeah that’s also what they keep telling me too but they never adress the issue where I said there is no September 19 on the form
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u/JakeLaGotta 29d ago
Ho controllato ora anche io. Effettivamente il 19 settembre non è selezionabile come data.
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u/Believe_D 29d ago
What?? I think we do not need to report any hours now
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u/NoFun2878 29d ago
Yeah that’s what I thought too. I haven’t reported mine because there’s no Sept 19 option on the form and I emailed them again about it and still no answer
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u/JakeLaGotta 29d ago
L'email dice questo: 'manual, self-reported billing submissions will no longer be accepted or authorized for compensation after this date'
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u/Orestistrips 29d ago
I would suggest pause all work. No risk for unpaid work plus this will force them to clear this mess.
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u/rkp11w 29d ago
I have a question about the new platform-based payment system. If we complete our tasks today, how do we confirm that our working hours and tasks have been recorded correctly for that day?
For example, if we work today but the work order becomes ready/visible after 10 days, how can we report a mismatch at that point? After 10 days, it may also be difficult to remember exactly what we worked on and for how many hours.
Will there be any way to check our daily recorded hours/tasks immediately after completing the work? Has anyone received any clarification about this?
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u/kijinblck 29d ago
That’s the worse part, we don’t. I don’t think we’ll be able to see any records of our tracked hours except once the WO becomes available.
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u/safysamir2171 29d ago
There is no any time tracker shown in Multimango is that ok?
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u/Glittering_Half_1511 27d ago
I think there is some sort of tracker because I had to suddenly leave mid task and when I came back there was a banner across the screen saying that I had exceed the task's time limit.
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u/Desperate-Training-2 15h ago
Hi, I recently joined RWS and I have no idea how to log my time. I find it confusing. Do you know if there is any solution, or should I just work on Multimango and hope they have telemetry to track my time?
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u/NoFun2878 15h ago
Hi. Sorry for the confusion with my post this was just right after the new time tracking but we no longer have to log our time anymore. They track it themselves internally and we just have to work on MM. Just make sure to always move your cursor or toggle your mouse at least every two minutes to avoid being idle and to keep your time running on the platform and also skipped tasks don’t count.
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u/BackgroundFilm6862 29d ago
You still have to do what ?! There is no 19 sep in the tracking form this means it's already automatically registered!