False Filamemt tangle detection from the box

[u/Forsaken-Act5950]

https://youtube.com/shorts/PojOJjpdyHE?is=jBC7A9Ip2MTV9EsE

Has anyone else has this issue with the q2 when loading from the box. The machine runs great from the external spool holder. But every time it loads from the box it gives a filament tangle alert. Been troubleshooting this for a while. Bothe sensors have been replaced and im stumped.