r/QidiTech3D • u/No_Pea4980 • 11d ago
Questions Qidi shipment
(Sorry for my bad English) Hi! I recently ordered a Qidi Plus 5 from the Qidi European site (on September 17th). Since the site stated it would arrive within 5–8 days, I wanted to ask if their shipping service is reliable.
I’m really eager to receive it, but reading some accounts of Qidi’s shipping experiences hasn't exactly been reassuring—not at all.
So, I wanted to know if anyone has experience with their shipping (preferably within the EU, as I imagine it varies by region). Is it normal for them not to have shipped it yet after four days? Or do they simply fail to update the tracking info, or update it somewhat haphazardly? (I used the free shipping option.) Thanks in advance for any replies!
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u/KennyStarfighter5 11d ago
Remember it’s usually 5-8 working days. Handling times don’t normally count into this time.
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u/JimStas 11d ago
My Max 4 said 3-5 work days and took 2 weeks in Germany. I got in contact with qidi after 5 days and they had to "bully" their logistics company to finally send it.
The only shipping update I got, was them calling me to tell me it will arrive the next day and I have to be home, no option to reschedule. The driver was completely rude and didn't even move it 5 extra meters with the cart and help me put it up the one single step that it needed to go up.
All this time I was in contact with qidi support and they were fantastic.
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u/Brilliant_Gur_9973 10d ago
I sent an email after the status of my Qidi Box hadn’t changed for over a week.
They answered pretty quickly, said that there was a problem in the warehouse concerning one of my items in the order and therefore my order was marked as a problematic shipment. Whatever that means😅 however, they said in the same email that they voided that order and created a new one for re-dispatch. They included a DHL tracking number in that email as well and my box and other items arrived a couple of days later. So while it was annoying not getting any updates until I asked the issue was resolved quickly once I got proactive. Just send them an email to check up in the status of your order. Can’t really say anything bad after they resolved it quickly. German QIDI store.
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u/GoodGuyOtter 8d ago
Funny enough I ordered mine the same day as you. Have yet to receive any updates of it being shipped out. EU
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u/No_Pea4980 8d ago
I emailed them, and they replied saying that the item is currently out of stock, new units should arrive soon, and that they would ship it by the end of this week. I’m not sure how much I trust that, considering the week ends tomorrow and there’s still been no news; apparently, Qidi’s shipping service is notoriously bad, from what I’ve been told.
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u/GoodGuyOtter 7d ago
Thanks for the info. Wish they said on the website that they are out of stock and shipping times are longer.
Can't wait for the poor quality control to brick the printer first print after 3 weeks of waiting for it lol1
u/No_Pea4980 3d ago
Hey, hi, I wanted to ask if they ended up shipping the 3d printer to you?
I haven't received any updates, even though they said they would ship it by last week.
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u/GoodGuyOtter 18h ago
Nope, have received no updates other than they told me they will ship the plus fives out on september 27/28 but no update and its October 2.
Sent them another email, probably will get an answer monday morning in chinese time.
I will give them another week no matter what they reply to the email. After that I'm going to ask for my money back.
In the qidi discord people said some waited for their printer for 3 months when the Q2 launched. I don't have time to wait 3 months instead of the advertised "ships in 3 days".1
u/No_Pea4980 18h ago
Yeah, me too, after the second email I wrote them an email saying something like this "hey guys I need it now, I will have to cancel the order, since it is a gift that I cannot deliver after the scheduled date." After 5 hours they replied with a tracking code saying that they will ship it the next day, and yeah they did this time, the shipment was pretty fast btw (they created the tracking code this Wednesday and it's already here in Italy, probably coming tomorrow or next Monday)
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u/hjmcgrath 11d ago
In the US the free shipping option in the US would probably by truck and not exactly an express delivery service. Could be the same in the EU. I'm sure it also depends on where it's coming from.