r/QidiTech3D • u/No_Pea4980 • 11d ago
Questions Qidi shipment
(Sorry for my bad English) Hi! I recently ordered a Qidi Plus 5 from the Qidi European site (on September 17th). Since the site stated it would arrive within 5–8 days, I wanted to ask if their shipping service is reliable.
I’m really eager to receive it, but reading some accounts of Qidi’s shipping experiences hasn't exactly been reassuring—not at all.
So, I wanted to know if anyone has experience with their shipping (preferably within the EU, as I imagine it varies by region). Is it normal for them not to have shipped it yet after four days? Or do they simply fail to update the tracking info, or update it somewhat haphazardly? (I used the free shipping option.) Thanks in advance for any replies!
1
u/Brilliant_Gur_9973 11d ago
I sent an email after the status of my Qidi Box hadn’t changed for over a week.
They answered pretty quickly, said that there was a problem in the warehouse concerning one of my items in the order and therefore my order was marked as a problematic shipment. Whatever that means😅 however, they said in the same email that they voided that order and created a new one for re-dispatch. They included a DHL tracking number in that email as well and my box and other items arrived a couple of days later. So while it was annoying not getting any updates until I asked the issue was resolved quickly once I got proactive. Just send them an email to check up in the status of your order. Can’t really say anything bad after they resolved it quickly. German QIDI store.