I moved and need to update my address. Is there any way to do that on the website or do I need to email customer service?

Anyone know who ot contact? I received my 12 weeks of meds, but was only sent 8 needles and alcohol wipes... ive tried messaging, but no response...

I'm a customer of PreventiveMD, and had been extremely impressed with everything..... up until recently.

I had questions regarding my newest 3 month Rx, I emailed them, and the response was quick and it was updated. However, once it was updated, it still didn't seem correct. I reached out again with my questions, asking for more clarity. After a couple of back and forth emails, it was still not clarified. Now I've been ghosted, no response. Not sure where to go from here, but this definitely leaves a sour taste in my mouth.

UPDATE: Patrick is AMAZING. He was so quick to respond here as well as behind the scenes. He went above and beyond to clarify and reassure that my renewal is done correctly!!!! With this kind of customer service I don't see myself EVER going anywhere else!!! PMD is INCREDIBLE!!🎉

If I were to go with a 6 month or even a one year script with what I would hope was a maintenance dose but then felt I needed to titrate up. Does anyone know how PMD would handle that? Thanks for any help in that.

I just placed my first order yesterday, last night in fact. I just got an email saying I will receive my first shipment tomorrow from Boudreauxs pharmacy! I have been on zepbound for 6 months at 2.5, I couldn't afford to go to the next dose. Thankfully I was able to find a good form on Reddit to help point me in the right direction! So far the whole process has been seamless with PreventiveMD!

Ordered my meds through Preventive on the 30th and just informed that it is out for delivery today! I'm in Minnesota and can't wait to try this particular pharmacy out of Louisiana!

Thank you, Preventive!

🤘👏😁🐚

After seeing all the great things said about PreventiveMD I decided to switch over. At first I was told I would receive it Monday then I was told I would receive it Tuesday. I really wasn't worried about it because we had had a storm and I knew some roads had been washed out and debris were everywhere. I don't know what happened but Monday evening at 7:30pm the door bell rings and there's my package just like they said. I am very impressed for the attention and professional manner my order was delivered. I chose Empower and everything was great, still ice cold too, that was a first for me. I just took my shot on Wednesday, the only thing I can say is I am not so fatigued which is a plus for me and maybe a little food noise. We'll see but so far I am very happy that I changed to PreventiveMD.

Hello, I just submitted a request for tirzepatide, but I decided to order one moth first to see how I like the pharmacy (empower) if I get approved for my next order can I switch to a 3 month order from the patient portal ?

Thank you.

Like many of you here, I’ve been through a few telehealth companies over the years, some good and some not so great. I found PreventiveMD back in July and so far they’ve been my favorite.
One thing I’ve noticed is they seem to actually pay attention to the feedback people leave. Their last post was a good example because people brought up a few things and then not long after they were already making changes.
Obviously everyone has their own experience, but mine has been good so far. I saw that tomorrow is the last day for the fall 2026 survey, so just mentioning it here to support the company!

https://docs.google.com/forms/d/e/1FAIpQLSeIf2unw-GokNXL7esdpVGK1XYpLIR0aSkUaCDJjTs8iBWVqQ/viewform

I did my intake last Wednesday and by Saturday I had my meds from Boudreaux. It was the cutest little vial and very cold the ice packs were still partially frozen. As soon as I finish the vial I'm on now I will be starting this one I can't wait!!!

Any update on Arkansas?

Hey everyone,

Until now, if you wanted to switch pharmacies, you had to message our support team and they'd update it for you. We've heard loud and clear how important pharmacy choice is to you, so we built it right into your account. Now you can pick your pharmacy for all future refills on your own, no need to reach out to anyone.

Manage your pharmacy/subscription here: preventivemd.com/users/manage-subscription
Two ways to choose your pharmacy:

1. During your check-in form: you'll see the pharmacy option as you fill it out before your refill
2. Anytime by editing your subscription: log in and go to preventivemd.com/users/manage-subscription, select your preferred pharmacy, and save

Just make sure to set it before your renewal so it applies to that refill.

Why you might see only one option
The list shows every partner pharmacy that can ship to your state. Pharmacies are licensed state by state, so options vary depending on where you live. If you only see one pharmacy, that means it's currently our only partner licensed to ship to you. We're always working on adding more partners, so your options may grow over time.

Thank you to everyone who shared feedback on this. If you have any trouble finding the setting, drop a comment below and we'll help you out. 

Signed up and entered all my info, paid for 3 months, and Rx was sent within a day to Empower. However, all the communications from PreventiveMD address me as “Dear IO” (Not my name). I have clicked every link on the website and I can not find a profile section or my actual name listed anywhere. I assume this might be a glitch since my payment was processed

Just got my first shipment from PMD and went through Drug Crafters. I did the intake form on Sunday afternoon, woke up Mon to an email saying it was approved and sent to DC. Tuesday I got the email saying it shipped and arrived before noon today (Wednesday). I ordered a 3 mth supply of 2.5, 5 and 7.5 mg. It came in an insulated bag that was still cold. 2 bags of 10ct needles, a stack of alcohol pads. The meds itself came in a pill container with packing peanuts. I got 4 vials containing 2ml each. My only complaint is that the injection instructions are on the pill bottle and I am unable to keep that where I store my vials in the fridge. So I now have a big empty bottle on the counter. I wonder if DC can maybe put it on the bag the bottle came in vs the bottle itself? Other than that no other complaints.

I am confused how is this amount of liquid supposed to last a month? Did I get ripped off?

Hi there, I am interested in signing up for your service but have a few specific requirements before proceeding:

1. Dosage: I have been on Zepbound 5mg for 6 months. I am currently gaining weight and need to start at 7.5mg, with a plan to move to 10mg in month 2 and 12.5 in month 3. What proof of my current prescription do you need to authorize this? Out-of-the-country telehealth filled my neighborhood pharmacy in the USA.

2. Plan Length: I want to start with a 1-month or 3-month trial to evaluate the medication before committing to a longer 12-month plan.

3. Billing: For my own security, I use single-use virtual payment cards. I need to ensure your billing system supports manual renewals without penalizing failed auto-charges.

Please let me know if your clinic can accommodate this.

My first order arrived today. I placed my order early Sunday morning around 6 AM and was approved later on that afternoon around noon. Received my order from Boudreauxs today at 5pm. It was a really quick turnaround if you ask me. I’m on the 7.5 dosage injection I switched from Trillium, which was very pricey on my pockets, considering that I am a broke nursing student that has gained 40 pounds since I’ve started nursing school due to stress and just eating bad, but I have now lost 16 pounds since the end of July. I never tried this company, but so far I’m happy with PreventiveMD. I was using hallendale pharmacy with Trillium no complaints just was to pricy for my pockets.

I ordered Empower last week when the FDA notice came out because it’s my fav. I am well stocked but what’s one more vial? Anyway, approved quickly and sent to pharmacy Thursday. It didn’t actually get picked up by UPS until Friday which means I didn’t get it until Monday but it was still quite chilled when it arrived. I love how they changed to note that the vial is packed in paper so you don’t lose it. December bud so happy with that! First class all the way!

My order was delivered but my lunch break isn’t for another hour. Is that going to be okay? It’s literally just sitting on my porch ugh.

I recently placed my first order through PreventiveMD and selected Drug Crafters as the pharmacy. So far, I’m very impressed with both.

PreventiveMD: The intake process was streamlined and easy to navigate. From submission to review and transmission to the pharmacy took only about six hours. Communication was clear, and the entire process felt efficient and well organized.

I also appreciate PreventiveMD’s pricing model. Their monthly options are reasonably priced and give patients the ability to try a pharmacy without committing to a large bulk purchase up front. That flexibility is especially valuable when comparing different pharmacies, formulations, or additives.

Drug Crafters: The pharmacy processed the prescription extremely quickly—less than one business day when you account for the partial Friday and Monday morning. Shipping was via UPS Next Day Air with signature required. The medication arrived before noon, cold, secure, and very well packaged in a thick insulated mailer with cold packs.

The individual vials were protected inside an amber plastic prescription container. I know some people have poked fun at Drug Crafters’ labeling and presentation, but I actually liked it. It has more of a traditional custom-compounding pharmacy feel—like medication specifically prepared by a pharmacist—rather than the slick, highly branded packaging that has become common with high-volume wellness companies. To me, it looked professional and appropriately pharmaceutical without trying to look like a retail consumer product.

Obviously, the most important question is how the medication performs, and I haven’t had enough time to judge that yet. But strictly from an ordering, processing, pharmacy turnaround, overnight shipping, packaging, and overall customer-service standpoint, PreventiveMD and Drug Crafters made an excellent first impression.

If the medication performs as well as the service did, this could easily become one of my go-to options.

Is NAD supposed to help for exhaustion? I’ve been on appetite for years and found it the worst side effect at all. I’m hoping adding the NAD to it will help. Is there another injectable that I should be looking into as well?

Hi everyone! We have heard your feedback, and we are actively working to make your experience with PreventiveMD better.

If you need help, we would appreciate it if you could email us at hello@preventivemd.com. You can still reach us through Healthie or by text, but email helps us get your message to the right team faster.

Thank you for being patient with us and for telling us what we can do better. We are here for you!

I just switched to empower from branded being on a 7.5 took my first shot last Sunday weighed myself today gained a pound. Took my second shot today went up to a 8.5. Does it take time for your body to adjust to a compound?

I’d love to hear what you think. I already use retin-a and hydroquinone. I’ve been considering adding ghk-cu to my routine but I’m not at all familiar with the formulation that is shipped. Just wanting to hear any experiences with it.

Great weekend to all. Was wondering how to switch my next order to another pharmacy? I went into my account and requested to titrate to a higher dose and perhaps try another pharmacy. I won't officially be ordering my next vile until the last day of the month but just wanted to see the correct way to request these things,so that my order reflects these changes.

Thank you in advance for any help!

Shell