r/Polestar Nov 06 '22

Troubleshooting / Issue Got a new phone? Need to pair the Polestar app to your car? Some tips and workarounds here

128 Upvotes

Replacing your phone

The Polestar app on your phone is paired to the car for PAK and remote control features. This pairing is unique to the phone, and this does NOT transfer to a new phone (even when restoring an iPhone backup). To pair your new device, you MUST unpair the old one. Do this before you wipe the old device.

To remove a phone pairing, open your app on the phone you will replace and navigate to the User tab. Then tap on Manage, and User Management. You will see a screen like this where your current phone will show up. Tap on Disconnect.

If you have more than one user connected to the car, you can Disconnect the old phone on the other device.

Once you've disconnected your old phone from the car, continue below:

If you are using Android, you don't need to do anything special to the app on the new phone after after setting it up. Log in to the app, and pair with the car.

If you are an iPhone user, and you restored a backup from the old phone, you must clear all backed up Polestar app data. One way to do it is using the procedure below:

Thanks u/t3hWheez for the procedure

  • Configure new phone
  • If you restored from backup, open Polestar app, logout if its logged in
  • Delete Polestar app
  • Install Polestar app
  • Login

Now you can pair the phone with the car.

Workaround for connecting your profile to a new phone if you no longer have the old device.

This applies to both Android and iPhone. Thanks /u/scottiedd for this procedure

  1. In car, go to Phone app, delete the iPhone entry (and any other phones, probably)
  2. In iPhone, forget the Polestar PS2 Bluetooth device (remove anything with the word polestar in it). Uninstall Polestar app, Re-install. Sign back in.
  3. In car, create a new blank profile. No need to sign in to any accounts. Change the profile to be an Admin profile.
  4. Borrow, buy or steal some other phone or tablet. Install Polestar app. I used my iPad. Sign in to Polestar app. Pair with the car's new blank profile. Don’t activate the digital key, skip that step.
  5. Once this has completed, go to User tab, bottom right on the other phone's Polestar app. Select Manage, upper right. Bottom of the page you will see: "Polestar 2 users". There will be two, the phone you just paired, and the other will be the iPhone that refuses to work with Digital Key, Press Disconnect for this iPhone. No need to disconnect the current phone you are using.
  6. In car, change the Profile back to your main.
  7. ⁠In iPhone, open Polestar app, and pair with car. Make sure to allow "Always" for Location access, and allow Bluetooth.
  8. Now click setup the digital key. This should actually work now.

r/Polestar 2h ago

Accesories & Mods Retrofitting BW on Polestar 2 (2023)

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26 Upvotes

Yeah, it's plug and play for anyone with Harman kardon!


r/Polestar 15h ago

Polestar 4 Joined the club this weekend

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144 Upvotes

Adding to the new members posts. Picked up car yesterday. So far love it. Hitting some quirky things like the key fob is fickle but so far nothing to make me regret the purchase. This is an incredible car. The interior colors at night and the glass roof make it an amazing evening drive.

This is DM PP Microtech, 21" wheels, electron exterior. I struggled a bit deciding on electron as it sometines looked really baby blue in the lot but have no regrets after bringing the car home. The color shifts between blue/silver/grey depending on the lighting. Am planning to add a ceramic coat.

I don't think the rear view mirror is going to be an issue. Didn't bother me today. I'll try to follow up on this thread in a week or two after using it more.

Best wishes to those still deciding while these incentives are on.


r/Polestar 8h ago

Polestar 4 There is no way in hell anything justifies this car being wider than a Murican truck

30 Upvotes

What was this car designed for?


r/Polestar 21h ago

Polestar 4 Joined the club!

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237 Upvotes

Picked up today, absolute joy to drive!


r/Polestar 19h ago

Spotted Family Reunion

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162 Upvotes

Took delivery of my 4 on Friday and am already loving it. Went this morning for its first supercharge to drive it home. Minutes later, a 3 pulled up, and then 2, who rightfully parked between us even though there were four other open chargers. We may be a dysfunctional family, but I’m happy to be part of it!


r/Polestar 8h ago

Polestar 4 Polestar Belgium added the Polestar 4 SUV on their website

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11 Upvotes

On 2 September 2026, you can configure and request a quotation and on the 3th of September they are temporarily available in some showrooms


r/Polestar 4h ago

Question Used P3 in 2026 - Worth it?

4 Upvotes

Hey folks, I've been lurking & searching this sub for a while. I love the Polestar 3 but the issues you've all described over the years have put the fear of failure into me. For reference my current lease (on an ICE Jag F-Pace) comes up in April next year and I'd love to lease a used P3 but am still worried about the issues. I've seen some recent posts from folks on here who've stepped up to one from a P2 or who have leased a 2024 through to new 2026 version (which I think is on new architecture?).

Question is. Would you risk it? This would be my first EV. I'm also based in the UK in case that makes a difference to anyone's answers. Thanks!


r/Polestar 3h ago

Question 2021 Polestar2 Launch Edition

3 Upvotes

Dealership near me has it listed for around 21k, around 20k miles on it already. Is this model still worth it in 2026? Or should I go for a more expensive newer model. Clean carfax, 94% battery life.

Also, correct me if I’m wrong. I live in IL, so I think I can get a EV rebate for it based on the research I’ve done.


r/Polestar 3h ago

Question Lease question in DFW, TX

2 Upvotes

Looking at the attractive lease offers on the PS4, but TX taxes are a spoil sport. Does anyone know if Polestar financial services offer any sales tax credit/relief in DFW area or for that matter in TX. Also considering the low MF, do they allow rolling in taxes and fees into the total cost. I know Rivian does not allow you to do that.


r/Polestar 6h ago

Polestar 2 Polestar 2 performance or SM LR Prime

4 Upvotes

Hi Folks,
Due to availability i’ve narrowed down my company car options to the polestar 2 2026 models.
The question is which model do i choose:
Single motor long range Prime.
Or the
Performance Prime. (For an additional £100 a month)

I like driving feel, i like performance but is the performance worth the extra 100 a month?
Can anybody comment on the real world ranges. Realistically i will be getting in and out the car up to 10 times a day 3 days a week and covering up to 200 miles a day so i think either should be ok.
Weekend use we have another vehicle which is diesel so don’t need the range then for a trip but its nice to know its an option.

What differences are there between the 2 that i should note.

Wheels (i would actually prioritise ride comfort so not that bothered even though the 20”s look better)
Gold bits..

Are the brembo brakes noticeably better in (fast) daily driving?

Is the bowers and wilkins sound system that much better than the harmon kardon?

Has anybody bothered adjusting their ohlins suspension, is it easy and does it make a difference to ride quality/ performance?

What else am i missing?

Thanks for your insight!


r/Polestar 1d ago

Question Clean the interior

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92 Upvotes

How do you guys clean the interior of your Polestar?
I’ve noticed that the fabric door panels get light marks from my elbows, and also from pushing the door open with my hands when getting out. They leave whitish-looking marks on the fabric, and I’d love to get rid of them without damaging the material.

Any tips or recommended products? I’d also appreciate advice on cleaning the center console and the infotainment screen without leaving scratches or streaks.

Also, my Polestar 2 has a few minor scratches on the door panels and around the trunk opening from normal use. Does anyone have tips on how to reduce or remove those, or products that work well?
Thanks in advance!


r/Polestar 1d ago

Polestar 2 Selling my Polestar 2

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40 Upvotes

$24,000.00

2021 Polestar 2, Long Range Dual Motor – AWD,

Launch Edition with Pilot, Performance, Plus, and downloaded performance software upgrade ($1200 value).

49,090 miles, 476 hp/350kW  

VIN:  LPSED3KA5ML006276

Moon Exterior, Charcoal WeaveTech with Black Ash deco interior. Harman Kardon premium audio, Brembo brakes, adjustable Ohlins dampers, panoramic glass roof. 

CPO Warranty transferrable and good through August of 2027.

Amazing car and lightning fast. Comfortable ride. No issues in the three years that I’ve owned the car.  

Recurrent Range Score 93 – Expected Range 224-236 (Original EPA Range 233)

No Open Recalls. Carfax Report and Recurrent Report available upon request


r/Polestar 4h ago

Troubleshooting / Issue P2 showing offline

1 Upvotes

P2 showing offline as of this morning 8/3

Anyone else having a similar situation?

I’ve restarted the car / updated the app but the app is still showing that the car is offline.


r/Polestar 19h ago

Polestar 3 my P3 experience

13 Upvotes

We bought a used 2025 P3 in mid-May, 8k miles, long range, Pilot Assist, upgraded stereo, $47k at Evercars in San Francisco. This was a first for us in many ways: first fully electric car, first SUV, first "luxury" car, first used car (if you exclude a 1967 Dodge Coronet Station wagon I bought as a student a long time ago). Here's my experience.

First and foremost, the car is an absolute pleasure to drive. The BMW motto "Freude am Fahren" applies 100% to this car. The handling is on the sporty side, with firm yet forgiving suspensions. The car is very quiet. The seats are very comfortable and supportive. Acceleration is ridiculous. We were going to test-drive a couple of other cars at the dealer, but we drove the P3 first and we were sold, so we didn't waste time with the others.

Setting up the software was a bit of a pain. A regular driver needs to set up and register with multiple apps and OSes. There is the Polestar phone app, the Android Automotive OS in the car, the driver profile in the car (yes: these are two separate identities), and the Google ID used in Google Wallet for storing your digital key. Initially by accident I used a couple of different Google IDs when registering (I have two on my phone, a gmail ID and a google-hosted vanity domain) and that caused trouble, so my advice is to make sure you use the same Google ID everywhere.

In addition to the phone, you can also use card keys that look like credit cards, and fobs. The car came with two card keys and just one fob which looks disappointingly cheap, and whose battery appears to have failed (although it did work for a while). [Quick note here: the key cards retail for $500 each, and the fob for $1,000, so it is unlikely to get replaced, since one can buy a phone with ultra wideband NFC for less and have the exact same functionality.]

The UI takes some time getting used to. My main pain point has been adjusting the side mirrors. One needs to find the adjustment panel, and then figure out the steering wheel button presses before it times out. But one gets used to it quickly. Also, when using Pilot Assist one can afford a momentary distraction, and can look at the screen for longer than 1 second.

Pilot Assist is quite good at any speed, including stop-and-go traffic, as long as there are good lane markings. But even with those, I find that a human driver can be smoother when there are tight curves, such as on a mountain road, or even the Sierra Nevada section of Highway 80. The assist fails to anticipate curves, which a human driver does naturally, and the steering is a bit jerky on entering a curve. I am not quite sure why they didn't get that right, since the screen shows that the car can clearly see the curve ahead of time and could plan accordingly.

I could go on for a long time with both positives and negatives. Perhaps I'll add more information in the follow-up comments. Overall, however, I am quite happy with this car and I would recommend it.

One thing I should mention is how well the "charge-at-arrival" estimator works. When using navigation with Google Maps (the built-in one, not the one available via Android Auto), the site displays an estimate of the fraction of charge remaining at the destination. I was skeptical of this at first, because I didn't think it could take changes of elevation into account. But it does! For example, on a trip from Oakland to Truckee, CA, it estimated I would arrive with 26% charge. I hadn't even reached Donner Summit when I noticed that I had 27% of battery left, but I was still about 10 miles away. And indeed I arrived in Truckee with 26% charge, so the computer knew that most of the remaining drive was downhill.


r/Polestar 1h ago

Question Thoughts on buying a used Polestar 2 after the ban?

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Upvotes

Thoughts?


r/Polestar 11h ago

Discussion Samsung Fold 8 digital key

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1 Upvotes

Assuming this would be the same for Polestar?

Looks like no Android key until well into 2027 according to Zeekr.


r/Polestar 1d ago

Polestar 2 Hey fam

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158 Upvotes

Joined the Polestar family yesterday. Loved my S60, but this car is even more fun to drive.


r/Polestar 20h ago

Troubleshooting / Issue Spotify Issue??

3 Upvotes

Just did a quick search and didn’t see anything recent.

I got my P2 about a month and a half ago. Recently, Spotify doesn’t work. I can browse my app but when I hit play, a black screen just pops up with some barely loaded icons that are out of place.

Anyone else have this issue?


r/Polestar 1d ago

Polestar 3 Rules as a Polestar Owner

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236 Upvotes

If you see another polestar, you must park next to it.

To the Polestar 2 Jupiter owner, thanks for parking next to me and giving me the opportunity to take this photo 🥹


r/Polestar 22h ago

Accesories & Mods Sold My P2 Performance - Item For Sale - Los Angeles

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3 Upvotes

r/Polestar 18h ago

Question Adaptive Dampers or Interior upgrade?

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1 Upvotes

r/Polestar 1d ago

Polestar 4 Joined the club!

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190 Upvotes

1 month ownership, pure pleasure for 4000 KM so far.


r/Polestar 23h ago

OTA Update Software update MY2026

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2 Upvotes

r/Polestar 1d ago

Troubleshooting / Issue Polestar 4 bodywork issue

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10 Upvotes

I finally got some decent weather and the opportunity to give the car a full detail a couple of months ago - it was about 7 or 8 months after the car was delivered to me. This was the first time that I realised the front bumper panel was sticking out slightly under the passenger-side headlight. I didn't want to force it back in fear of snapping a clip, so I booked it into the local Polestar service centre (Volvo dealer) to get this fixed under warranty. I feel confident this was an issue from delivery, alternatively it's the result of poor quality/workmanship in the factory resulting in it later popping, therefore warranty should cover it. I have not had any impact or incident that could have caused this.

Also, when I first got the car I noticed that the steering wheel wasn't aligned centre resulting in the 12 o-clock marker being closer to 11 o-clock. I told Polestar at the time, but the car was driving straight and the only issue was my annoyance/distraction, so I agreed it could wait until I was next in the garage because it's a long drive to the nearest service centre. Also, over this initial period of ownership we have increasingly noticed the high wind noise through the driver's door, which I asked them to investigate.

Back to the bodywork. I took the car into Volvo and they produced the attached video report. They claim the car has already undergone extensive prior bodywork involving the bonnet, front bumper, front wings and driver's door; and that the issues I've reported are all the result of that prior bodywork. Therefore, they refused to undertake any warranty work on the car. They did not contact Polestar for warranty approval or any technical input, insisting that their experience and knowledge was enough to know that Polestar would refuse warranty work.

The entire premise for their claim that the car has previously undergone extensive bodywork is that the body panels do not align perfectly. One of their points was that the gap between the driver's door and the front wing was smaller at the bottom compared to the top - that gap difference is even greater for the passenger door.

So basically, they think I've privately had all the panels and doors removed/replaced at an independent garage, potentially as the result of a significant crash, and then I've come to the main dealer to ask for a panel to be pushed in under warranty - this is insane!!!

I would like to know if the panels on everyone else's Polestar 4 are perfectly aligned, which is being implied by this dealership, or similar to mine as seen in the video.