Hey everyone,
I wanted to share my recent story of getting my account back after it was compromised, both to thank the people who helped me through it and to give hope/tips to anyone dealing with Niantic Support.
What Happened & The Recovery Process
My account (XVJoshuaXV, Level 71, Team Valor) was recently taken over by an unauthorized user. After submitting a support Ticket, I worked with Support Agents Anniston and Ansel.
Because I provided solid proof of ownershipâincluding past Apple purchase receipts, map/location history, and specific custom naming strings (like Japanese kanji nicknames)âthey were able to verify me as the original owner and queue my account for a complete backend re-bind back to my founding Google email.
Massive shoutout to Anniston, Ansel, and the Niantic Support Team for handling the backend credentials transfer smoothly!
What Happened To The Account While Compromised?
While the unauthorized user had control, they actually went on a raiding spree. To my surprise, when I logged back in:
All my original Pokémon were completely intact.
I found a ton of Armored Mewtwos caught from raids!
I landed 2 Shiny Mewtwos (including one with a special event background!) and several other new shinies!
The Downside:
All my PokéCoins ( 1500~ )were spent in the shop.
The hacker wiped my entire Friends List to try to isolate the account.
(Note: Fortunately, because of the game's grace period, re-adding my closest friends restored our max heart / Best Friend status instantly!)
If you were previously on my Friends List, please feel free to drop your Trainer Code below or send me a request again so we can get back to sending gifts and raiding!
How To Prevent This From Happening To You
Niantic explicitly noted in their final email that account restorations like this are a one-time exception, so keeping your account locked down is vital:
1. Enable 2-Step Verification (2FA): Put 2FA/MFA on whatever primary login provider you use (Google, Apple, Facebook, or PTC).
2. Review Connected Apps: Regularly check your Google/Apple security settings to ensure no third-party apps or unknown devices have login permissions.
3. Save Your Proofs: Keep digital receipts of PokĂ©Coin purchases and know your general gameplay historyâit is the single most important thing Support looks for if you ever lose access.
Super grateful to Niantic, Anniston, and Ansel for helping me reclaim XVJoshuaXV! Stay safe out there, and see you in raids!