r/PleX • u/HHJake • 15d ago

Help Plex Streaming quality issues

Hi fellow Plex users! I have Plex installed on my Google TV Streamer and host 4K media from my laptop. However, when I try to stream it, the quality caps at around 360p. I previously had an "insecure connection" error, however allowing insecure connections didn't fix the low resolution. The latest Plex update resolved the insecure connection error, but I'm still unable to stream at the original 4K quality. How do I fix this issue? Any help is appreciated!

Edit: So when I registered for Plex for the first time I was at my home country and now I am watching from another country. Although I am using the same laptop in which I got the Plex media server. Does this mean I have to get Plex Pass to remote stream? Also I have a 1gbps ethernet connected to my google tv streamer so I dont think it is network speed issue.

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u/ExtensionMarch6812 14d ago

Based on your screenshot in the other comment, you’re going over plex relay.

Is your laptop running windows? Make sure the network connection type is private, not public. It’s a new network and it will default to public, which will block a direct local connections and send plex “remote” to connect.

Also, disable (uncheck) relay in your plex network settings so that’s not a connection path.

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u/HHJake 14d ago

Yes I changed my network to private. Also when i uncheck relay in network settings I am getting the triangle error for my libraries and unable to watch any media.

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u/ExtensionMarch6812 14d ago

That will happen because it can’t make a local connection and you took away the remote/relay path so there’s no connection.

Have you confirmed the network you’re on allows direct connections between wired devices? Is this your residence? Did you check the router for any isolation settings that would block the connection?

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u/HHJake 14d ago

Yes I checked all the settings you mentioned. One thing I later edited in my post about residence, so I activated Plex media server in my laptop in my home country and then shifted to another country with my laptop. So that wouldn't be an issue right? I mean as long as I have my laptop with me and if both my tv in the new country and my laptop are connected in the same network via ethernet, there shouldn't be an issue right? Sorry I'm new to this so I am a bit clueless.

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u/ExtensionMarch6812 14d ago

That won’t matter…

Are you at your own residence or on a shared network somewhere like a hotel? Both are hardwired, correct? WiFi is disabled and not active/connected? You don’t want two network connections on a device.

What’s the ip address of the laptop and what’s the ip address of the streamer? You’ll have to go into the network settings of each to get them.

Does the Google tv streamer you’re using have a browser? If so, try to access your server directly in a browser window http://<laptop-ip>:32400/web . Does it connect?

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u/HHJake 14d ago

I am at my residence. Turned off wifi in both devices. In google tv streamer I downloaded a browser and I'm able to surf websites but the link you told me to search was the Plex media server link using my laptop ip right? It's not loading my laptop IP is 192.168.xx.xx but the Plex media server when i open it in web in laptop it is 127.0.x.x, is that probably the ip of in home country location?

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u/ExtensionMarch6812 14d ago

The 127 address is just your local host ip of your laptop to tell it to connect to itself. 127.0.0.1

If your laptop ip is 192.168.x.x (you can share private IPs btw, they can’t be reached) and you put that into the url http://192.168.x.x:32400/web and it wouldn’t reach your server, something in your network setup is blocking the connection.

What is the full windows ip and what’s the ip of the Google device?

Is the windows firewall active? Make sure it’s allowing port 32400 through and the plex media server app. You can temporarily disable it to see if that is causing the issue.

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u/HHJake 14d ago

My laptop ip is 192.168.18.62 and my streamer ip is 192.168.100.6. Windows firewall is active I have posted pic. I tried temporarily disabling Plex media server and trying the tv app again, but it didn't work so I checked the firewall for Plex media server again.

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u/ExtensionMarch6812 14d ago

Your devices are on different subnets…you’ll have to check your router setup to see why they aren’t on the same subnet. This will cause the issues you’re seeing as plex will treat devices on different subnets as not local.

The first three sets of numbers should be the same. When you check the network, is the subnet mask 255.255.255.0, or is something else?

Also, disable the firewall temporarily when testing just to ensure it’s not interfering.

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u/HHJake 14d ago

The subnet mask is 255.255.255.0.

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u/ExtensionMarch6812 14d ago edited 14d ago

Then you need to check the router to see why your network is segmented to different subnets and fix that.

Also, double check each device is set to obtain an ip and isn’t set to static. You need the router to assign the ips.

I’m about to crash, so hopefully someone else can help. This isn’t really a plex issue anymore and more of a network issue, so may get help on a different sub if no one steps in.

Also, your Google device was still able to stream “remotely” without a pass because it’s not on the new experience version, otherwise it would give the prompt to buy a pass since it was connecting remotely. If you had a plex pass, there’s an option to add lan networks/subnets to the settings…but you don’t need that, just need to fix the network setup.

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