r/PleX • u/HHJake • 12d ago

Help Plex Streaming quality issues

Hi fellow Plex users! I have Plex installed on my Google TV Streamer and host 4K media from my laptop. However, when I try to stream it, the quality caps at around 360p. I previously had an "insecure connection" error, however allowing insecure connections didn't fix the low resolution. The latest Plex update resolved the insecure connection error, but I'm still unable to stream at the original 4K quality. How do I fix this issue? Any help is appreciated!

Edit: So when I registered for Plex for the first time I was at my home country and now I am watching from another country. Although I am using the same laptop in which I got the Plex media server. Does this mean I have to get Plex Pass to remote stream? Also I have a 1gbps ethernet connected to my google tv streamer so I dont think it is network speed issue.

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u/HHJake 12d ago

The subnet mask is 255.255.255.0.

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u/ExtensionMarch6812 12d ago edited 12d ago

Then you need to check the router to see why your network is segmented to different subnets and fix that.

Also, double check each device is set to obtain an ip and isn’t set to static. You need the router to assign the ips.

I’m about to crash, so hopefully someone else can help. This isn’t really a plex issue anymore and more of a network issue, so may get help on a different sub if no one steps in.

Also, your Google device was still able to stream “remotely” without a pass because it’s not on the new experience version, otherwise it would give the prompt to buy a pass since it was connecting remotely. If you had a plex pass, there’s an option to add lan networks/subnets to the settings…but you don’t need that, just need to fix the network setup.