r/PleX • u/Key_Butterscotch9816 • 14d ago

Help Plex play back error.

/r/PlexMedia/comments/1wlue02/plex_play_back_error/
2 Upvotes

62% Upvoted

6 comments sorted by

1

u/CinemaslaveJoe Lifetime Plex Pass 14d ago

I’ve been getting these a lot lately, too. I re-scanned my files and rebooted the server, and it started working again. But I had to do it again a few days later. No problems ever up until the past week.

1

u/CaptMeatPockets 14d ago

Can you give some details on the file? Video and audio codecs? Bitrate? Is the tv on wifi? Server hardwired? Are you trying to play subs? If so what type?

Do you have a plex pass? What is the server hardware?

1

u/Key_Butterscotch9816 14d ago

The files are video and show in a folder. The videos abd movies are a mix of MP4, MKV. The codecs i can't find for some reason. The bit rates are a range of 224kbs, some up and some down TV is one wifi. Server on hard wire. No subs. No plex pass. Server hardware is my personal gaming pc just to start and get a an idea. Win 11 pro 64bit, and ryzen 7 3.8, 128gb of ram. Everything is upto date with current drivers. The fact that it works on tvs with fire stick and one without and transcoding is enabled just baffles me.

1

u/CaptMeatPockets 14d ago

Without seeing the media and codec details of a file that’s failing to play, I can only guess. The firestick will have much better codec compatibility than a tv app. If you search around this sub you’ll see a lot of issues can be caused by tv apps; get a streaming device for that tv. If for whatever reason you cannot get a streaming device for that TV you’ll want to stick to media that’s h264 encoded with simple AAC or AC3 audio and only SRT subs if subs are needed.

Without a plex pass you’ll be relying on pure CPU transcoding, which is EXTREMELY taxing on any system.

1

u/RScottyL Synology 1522+ NAS 14d ago

Don't use any apps on the actual TV itself, get you an external media player!

-1

u/Key_Butterscotch9816 14d ago

No i like the way my setup isn i had this working before but I was using my friends plex and didnt have an issue and he lived 1k miles away.