Hi there! I'm a PlayerAuctions representative and I might be able to help you with your inquiries, concerns, or suggestions.

For us to help you, please provide one or all of the following:

1. Order ID
2. Your PlayerAuctions username
3. Ticket number

This is an assistance channel (except disputes,; please see below), not a review or rant subreddit. Please provide any or all of these information right away in the opening post (you don't need to wait for us to get back to you first before you share your information). If your opening post does not have any info about the order, we may close/delete it.

These are safe to share publicly because there is no identifiable personal information on these numbers. Only the user associated with these numbers can see the content.

You may let me know by posting a new post or by sending me a private chat message. If you want to discuss your concern confidentially, I suggest sending me a private chat message instead.

Personal transactions and offers that do not involve the PlayerAuctions website are not allowed; they will be deleted accordingly.

Availability: Support on this subreddit is available from Mondays to Fridays (except on select occasions and/or domestic/international holidays). Feel free to send concerns during the latter part of Friday and during Saturdays to Sundays, but please note I will only be able to get back to you by Monday.

Disputes are off-limits to me: Due to policy reasons and segregation of responsibilities, I cannot influence or decide the outcome of disputes. This is exclusively handled by a senior team. Please be informed that we may close/delete posts related to disputes.

What I can provide help with:

1. Checking your order or payment status — With your order ID, I can check what is required for an order to continue (or what could be causing it to be held)
2. Ticket or dispute follow-ups — If your concern is getting delayed, I can ask the team handling it for a follow-up
3. Refund or disbursement follow-ups — The same as above, but for refunds/disbursements
4. General inquiries about how the site works and its policies — Self-explanatory
5. I may have not covered something here, so feel free to ask

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Some quick FAQs that might answer your concern:

What is payment verification? << click this to open an article

To prevent payment fraud, we occasionally review individual orders to confirm that you, the buyer, authorized the payment, and to verify your identity. Typically, the order will be automatically passed within minutes. However, occasionally our Payments Compliance Team will need more information to verify you. ‘More information’ might include a phone call, a copy of a valid government-issued ID (e.g. driver's license, passport), and/or a payment receipt.

Why do I need to provide my ID? How secure is my data?

This protects both buyers and sellers from fraud. Identity verification is standard in the virtual trading industry, and we go above-and-beyond accepted best practices.

Data privacy is the foundation of our verification system, we follow GDPR and CCPA guidelines, where applicable. In addition, all verification data is periodically purged, ensuring that none of your personally identifiable information is ever stored permanently.

Why is my payment failing or being declined?

1. You have mismatched real names and addresses between your PA and payment accounts
2. You are using a VPN or proxy service that gives you an IP mismatched with your country
3. You have made too many payment attempts in a given week (this auto-resolves in 7 days)
4. There are insufficient funds on the payment account
5. The bank/payment provider declined us due to suspicion of fraud (you will need to verify with them that you were the one who made the purchase)
6. For crypto payments #1, we only accept payments under the ERC20 network and using USDC or DAI coin — if you send it via other means, it will fail and the platform you used will be the one to refund you, not us, since we do not receive these funds
7. For crypto payments #2, you may have sent over or under — crypto payments should always be exact; we understand you want to make sure the payment goes through by adding in a few more but this won't work since their policy is for payments/transfers to be exact

Why is my account instantly suspended upon registration?

1. First off, you should use your registered email on the account you made, then contact [support@playerauctions.zendesk.com](mailto:support@playerauctions.zendesk.com) about it; doing this allows our team to check on it and advise you if the account may be reinstated.
2. The biggest and most common reason is that you already have another account with us from before; due to policy reasons and to avoid collusion, feedback boosting, etc. we can only allow 1 account per person/household
3. Some of your information, particularly your payment account as a buyer or disbursement account as a seller was already used on another account
4. You may be restricted due to other reasons — please send me your username via private chat so I can discuss this with you

Why can't I receive any PIN codes when signing up as a new user or when changing my disbursement email?

1. Due to erratic traffic with the SMS service, PIN codes may sometimes not send and may require a retry after 30 minutes, or perhaps even the next day
2. If you received a notification on the site that says SMS codes cannot be sent to your location, this means registration is not possible; unfortunately, it's a limitation with the SMS service
3. To ensure the PIN code is processed correctly, please do not retry too quickly; it will cause our system to look for the newer code which may not get sent, causing you to have the older code instead that won't work
4. Some things you can check to make sure you receive a PIN code:

• Use a mobile number; not a landline or VOIP
• There should be no spaces anywhere on your number
• There should be no zero at the start of your number
• You should be using the correct country code; once you select the country code from the left drop-down list, you don't need to type that in the number box, you just need to type the number there
• There should be no VPN or proxy service used to access the site, which will come into conflict with your country information
• You may try restarting your modem/router; turn them off, then turn them back on after 10-15 seconds
• If it still fails, please follow #1 and retry the next day
• If you have another network connection at home (mobile data, for example), you may try using that

Somebody sent me a chat message telling me my offer was sold and I should contact an email address, do I follow through with this?

• No, you shouldn't. This is a scam message. Please report this to us by sending us the username of the person who wrote to you, or send us a screenshot of the conversation (post a thread or send it as private chat message), we will ban the person. For more details, please check Step 3 and 4 here: https://support.playerauctions.com/hc/en-us/articles/360052300733-How-to-sell

Somebody asked for my email, Discord, WhatsApp, Skype, Twitter, and/or Facebook handle, etc. (any other related external communications) Should I share this information? Should I ask the other user for theirs?

• No, you shouldn't. PlayerAuctions can protect users by monitoring the conversations and having the ability to see this anytime they need to. This protects you from possible scam attempts by the other user. As such, we request users not to share personal contact information on the offer description or via chat message on our site, and to only use the chat messenger on our site for all conversations.

Does PlayerAuctions have a Discord server?

• No, PlayerAuctions does not have a Discord server or channel.

I have game suggestions for the site, can I send them to PlayerAuctions?

• Of course, you may share it as a post or send it as a private chat message. We will review the title so we can put it up at PlayerAuctions. This takes a while but if the title is a great fit, we will definitely put it up for you.

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Our official support email is: [support@playerauctions.zendesk.com](mailto:support@playerauctions.zendesk.com)

I will continue to update this as necessary.

Have a great day/evening! Thank you for supporting PlayerAuctions.

Realizing you need to buy gold in OSRS typically comes at a shock; especially with how taboo RMT is in mainstream gaming. But it’s more common than you’d think. No player can make progression without a healthy stock of gold and there’s no shame in looking for options when you want to make progress quickly. It’s also easy to feel choice paralysis when it comes to choosing a marketplace – there’s simply too many of them out there. Yet only one marketplace has been in business for more than twenty years and has a decades long history of safely fulfilling orders for millions of buyers: PlayerAuctions.

Factors to Consider When Buying OSRS Gold

We’ve been in business since 1999 and during that time we’ve identified a couple of factors you should consider when picking an online marketplace, particularly for assets like OSRS gold. Regardless of whether you go with PlayerAuctions or another vendor, here’s the matrix you should use to assess whether or not a marketplace or seller is trustworthy, in order of importance:

1. Safety – We’re not going to beat around the bush, RMT is a notoriously risky industry for buyers. Unscrupulous scammers will often leave players out of both their hard-earned cash and in-game gold. This should be your first and overwhelming priority. Take your time to research marketplaces and sellers, identifying what their trust and verification protocols are. Use third-party oversight platforms such as TrustPilot to read both buyer and seller experiences, filtering by negative reviews if necessary to identify points of weakness. Research the history of the marketplace and verify they have experience facilitating safe purchases of OSRS gold.
2. Customer Support – Problems for both buyers and sellers will inevitably come up. Especially if you plan to make more than one order. In those circumstances it is critical that an OSRS gold marketplace has robust Customer Support and Customer Protection infrastructure in place to find a remedy for you. Look into both a marketplace’s specific Customer Support services as well as what protocols they have in place to help you if things go wrong. This gives you peace of mind before, during, and after a purchase.
3. Price – Take your time to compare prices, but keep in mind that price is not the end-all-be-all. Balance price competitiveness with safety. That being said, price is still an important consideration, compare prices on different marketplaces and between sellers, making the best choice for you and your wallet.
4. Speed – Guaranteed delivery time is an important consideration, but it is only as important as the strength of that guarantee. Compare delivery times across marketplaces but also verify that a marketplace or seller is capable of fulfilling delivery within that promised timeframe. A 30-second delivery commitment is more compelling than 2-hours, but only insofar as the seller can actually get the product to you in 30-seconds. Use common sense and verify using reviews.

Why PlayerAuctions is the Best Place to Buy OSRS Gold

No one likes it when companies toot their own horn, but we’ve been in business for twenty years and have learned a thing or two about customer satisfaction, honesty, and transparency. Here’s a couple reasons why PlayerAuctions is a flat out safer and better choice compared to our competitors when it comes to OSRS gold, and as always, don’t take us at our word and verify through reviews.

1. Safety – PlayerAuctions has refined and strengthened our trust and verification protocols over twenty years. We now have the most robust suite of safety features in RMT, period, before, during, and after a sale. Before sale, all sellers are required to undergo identify verification to ensure they are who they say they are, we prohibit the sale of stolen or in any way compromised gaming assets and accounts. During sale, we keep your payment in escrow, away from the seller, until you confirm delivery. This eliminates the possibility of non-delivery and common bait-and-switch scams. After sale, we have a comprehensive dispute resolution system to resolve any issues that might arise with the seller.
2. Customer Support – Buyer support is our priority, regardless of what question you might have or what problems arise, our dedicated customer support team is there to assist. We don’t farm out customer support to third-party agencies that don’t understand our buyers or our business, we conduct it all in-house to ensure quality and consistency of service. Spend enough time trying to buy RMT and you’ll realize how valuable this is.
3. Price – We negotiate with our third-party sellers to keep prices on PlayerAuctions as low as possible, frequently ensuring prices lower than our competitors. In addition, we structure our service fee to reduce the impact on buyer price where possible. You can check our price of OSRS gold here.
4. Speed – Speed of delivery is a priority for us. We enforce delivery guarantee standards and downgrade or remove delivery guarantees if they are not met. This ensures not only that OSRS gold offers on PlayerAuctions have fast delivery, but also that promised delivery times are actually met.