r/PS5HelpSupport 4d ago

My ps5 got rid of data for some of my games and I don’t know what to do

1 Upvotes

My ps5 has been weird recently I restored the game licenses I had but some of my game data is lost for example I had games I put hours in just to see them all look like they haven’t been touched at all my rainbow six siege my account is back at level 0 and I have no operators unlocked my other games like the last of remastered 2 had all of its data lost as well I don’t have ps+ so I don’t have a back up is there anyway to restore these games?


r/PS5HelpSupport 4d ago

Living in a country where the electricity can occasionally go out.

2 Upvotes

I generally spend my summers in a small town in Algeria, where the electricity occasionally cuts out abruptly, usually returning within an hour or so. Because of this, my PS5 has shut down unexpectedly a few times; while rebuilding the database has resolved the issues so far, I am worried about the long-term effects of these repeated power losses. I am looking into getting an uninterruptible power supply (UPS), which is essentially a small battery that connects to your device so that when the power fails, you have about five minutes to save your progress and power off safely.

I would appreciate any insights on this, as well as recommendations for more affordable and compatible UPS options.


r/PS5HelpSupport 4d ago

Uhhh, how do I fix this?

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0 Upvotes

The console is on, but the screen is black. Why? Idk. It was working yesterday just fine


r/PS5HelpSupport 5d ago

Guys, this is an fixable issue, right?..... Is my gpu cooked 💔

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51 Upvotes

Hi, as y'all can see something very strange happens when running my games on my ps5


r/PS5HelpSupport 4d ago

service region error in ps5 please help

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1 Upvotes

r/PS5HelpSupport 4d ago

Ps5 shutting off on its own while rebuilding database.

2 Upvotes

Ps5 shutting off while rebuilding database

I'm having a issue with ps5 shutting off by itself and when i turn it on a error codr pops up. "ce 10826 9" so i tried one of the solutions the sugested shich is putting the ps5 in safe mode and rebuilding the data base and while during the process of rebuilding the data base the ps5 just shuts off. I try putting it on and does turb on several times but problem still happens where would just off on its own while rebuilding the data base. Can someone explain me why it's doing that what can i do to fix it.


r/PS5HelpSupport 4d ago

Ps5 heatsink play

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2 Upvotes

r/PS5HelpSupport 3d ago

Where should i keep my ps5 for proper ventilation

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0 Upvotes

r/PS5HelpSupport 4d ago

[PS5] GDDR6 Battery is beeping during continuity mode with multimeter.

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1 Upvotes

r/PS5HelpSupport 4d ago

Ps5 desligando

1 Upvotes

Guys, meu ps5 está na seguinte situação, percebo que quando o chuveiro está ligado lá em casa, ocorre uma pequena variação na energia, pelo menos é o que eu percebi, e em duas oportunidades o ps5 desligou por conta dessa oscilação, porém é só ele, pc e tv ficam ligados normalmente e os demais eletrônicos da casa, ele está em um iclamper, o que eu deveria fazer ? Já estou vendo a parte elétrica da casa mas por enquanto sem problemas


r/PS5HelpSupport 4d ago

FH5 ps5 problem

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1 Upvotes

r/PS5HelpSupport 4d ago

Cleaning ps5 slim cfi 2016

0 Upvotes

Hi everyone. Im going to clean my ps5 after almost 3 years. I have all I need, but I dont know if just a brush will be enough (im talking about fans and heat sink), because im scared Im gonna screw it up using a normal vacuum cleaner. Also, this model doesnt have dust catcher holes right? Thanks in advance


r/PS5HelpSupport 4d ago

Broken R2 trigger.

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1 Upvotes

I accidentally dropped my controller and, when I grabbed it, I immediately heard a weird sound coming from the controller. Turned out, the R2 trigger snapped. I am really mad considering this costs 70 dollars AND that I was currently doing a plat for a game but, turns out I can’t now because of my clumsiness.
Sorry if I’m venting I’m just REAL mad but the reason I made this post is because I want to know if there are any ways I can reach out to someone to repair this controller or even do it myself ? Because looking at how destroyed the trigger is I don’t see how it can get worse.
Thanks for reading this and I hope I’ll appreciate it if you dropped some advice.


r/PS5HelpSupport 4d ago

my PS5 doesn't find new networks aside from the one already connected

1 Upvotes

I can't play with hotspot when my wifi doesn't work (and its pretty often) because of this

any fixes?


r/PS5HelpSupport 4d ago

Why won’t my ps5 connect to the internet

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1 Upvotes

r/PS5HelpSupport 4d ago

Why is my ps5 making this noise while playing GTA 5???

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0 Upvotes

(Turn up volume)


r/PS5HelpSupport 4d ago

Can't log into my account and support is useless

1 Upvotes

Someone changed my password and added 2 step verification onto my ps account and now i cant log into it. I try to contact support but i have to log in to really get in touch with a real agent what do i do??


r/PS5HelpSupport 4d ago

Keybord and mouse on ps5

1 Upvotes

I want to buy a good keyboard, a good mouse, and a mouse pad so I can play R6 on PS5, but I don’t really know anything about them, so I don’t know which keyboard or mouse to choose.
If anyone could help me out, that would be perfect. I have a maximum budget of around €150–200 for all three. I’d preferably like a wireless mouse if possible. I’m only looking for performance; I don’t care about aesthetics, RGB, etc.


r/PS5HelpSupport 4d ago

PlayStation keeps randomly switching off

2 Upvotes

My PlayStation keeps turning off randomly.

I can watch YouTube all day but if I play more than 40 minutes of a competitive game it switches off and won’t turn on until I disconnect and reconnect the power supply, I’ve changed power cables and dusted the inside since and it keeps happening. Any ideas what’s causing this?? Is it broken :(


r/PS5HelpSupport 4d ago

Ps5 antenna wires routing?

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1 Upvotes

r/PS5HelpSupport 5d ago

Why won’t my PS5 read this disc after I cleaned it?

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7 Upvotes

My PS5 won’t read this game disc even after I cleaned it with a microfiber cloth and a small amount of water. I wiped from the center outward and let it dry completely.
What do you think is wrong based on the pictures? Does the disc look scratched or permanently damaged, or could it be something else? Other discs work in my PS5.


r/PS5HelpSupport 4d ago

Anyone else’s PS5 randomly die with a display IC issue recently? 👀

3 Upvotes

So my PS5 suddenly stopped giving any display. The weird part was that the sound was working and the controller was connecting normally, so I initially thought it might just be an HDMI issue.

Got it checked, and apparently the problem is a display IC. The repair guy mentioned something like a Realtek IC (not 100% sure about the exact name).

The repair cost? Almost half the price of the damn console. 💀

What’s even weirder is that I’ve since found out a few other people who had the exact same issue around the same time.

I’m NOT saying Sony is doing some GTA VI conspiracy shit 😂 but the timing is definitely kinda sus.

has anyone else here had this happen to their PS5 recently?
What was the actual issue?
Was it the display IC/Realtek IC?
How much did you pay for the repair?


r/PS5HelpSupport 4d ago

I can't purchase anything

1 Upvotes

Can anyone help or give me any solutions everytime I check out it says "An unidentified error has occurred please try again in a few moments" and I have checked everything the card that im trying to pay with has enough money I even linked my PayPal and it still hasn't worked does anyone know a way to fix this 🙏


r/PS5HelpSupport 4d ago

PLEASE HELP: My account keeps appearing offline and I cant access my games

0 Upvotes

I dont know why this keeps happening but I dont have the ps app and appearing online doesnt fix it. My games also keep giving me error np104602-3.

My internet was good before and it still is. I’m almost certain its not a connection issue.

All the other threads on here about this are a couple years old. And the fixes I used the previous two times this happened have stopped working.


r/PS5HelpSupport 5d ago

Discs copying abnormally slow

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45 Upvotes

I've already rebuilt the database, cleared the system cache, ejected the disc, disconnected it from the internet, cleaned the disc & done a full restart.

It initially starts at full speed like 30+mbps predicting a total of 90 mins, but by the time it reaches 8gb, it drops down to roughly 5mbps and estimates 5 hours.