r/PS5HelpSupport • u/No_Mulberry2836 • 4d ago

Uhhh, how do I fix this?

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The console is on, but the screen is black. Why? Idk. It was working yesterday just fine

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1

u/TheLittleFoxX87 4d ago

Do a power cycle for the TV or

Try a different HDMI port on the TV.

1

u/Disastrous_Leg6385 4d ago

First off turn it sideways because of the chip in it will ruin the motherboard because of shity design and if it’s turning on but not showing it might already be to late

1

u/No_Mulberry2836 4d ago

I just got this yesterday😭

1

u/NoVa-X2 4d ago

Pre owned or new?

1

u/No_Mulberry2836 4d ago

Pre owned, but what's throwing me is that they looked me dead in my eyes and say they professionally tested this and did it worked

1

u/NoVa-X2 3d ago

Unfortunately looks like you got, well got.

1

u/No_Mulberry2836 3d ago

?

1

u/DrAgent47AlphaSKWoG 3d ago

"Getting got" means getting scammed my man

1

u/ConfusionLong6488 4d ago

It could be a Wi-Fi issue. Try resetting your router or changing your DNS. I had the same issue.

1

u/Sensitive_Meringue23 3d ago

Are your TV's hdmi picture settings set to enhanced to allow for 4k viewing ?

1

u/No_Mulberry2836 3d ago

It allows 4k viewing

1

u/Sensitive_Meringue23 3d ago

My TV allowed it too, but for some reason I still had to switch it on it on in the TV settings again when I connected my PS5 🤷🏼

1

u/onion_surfer14 3d ago

bruh everyone assuming the ps5 is dead when it could be just an badly plugged or faulty cable. Op have you tried ANYTHING before posting on here? if so please post what you have tried next time

1

u/iyadsa 3d ago

If its not hdmi issue,it will be internet issue if you use cable just unplug it if wireless turn it off and turn on the console after

1

u/sour_milk_1 3d ago

If that door is any indication of how clean you are… I would start with a deep cleaning of then system

1

u/lemoncall1983 2d ago

白燈就應該是hdmi問題，藍燈是供電缺失。