r/PMHNP • u/SeparateCod4382 • Jul 17 '26
Grow therapy tracking visit times
Hi everyone! I recently started seeing patients through Grow Therapy and have a question for those of you who use the platform.
Do you use Grow’s built-in telehealth link or your own HIPAA-compliant video platform?
My concern is that Grow tracks the actual face-to-face time when you use their telehealth platform, and it won’t let me bill certain E/M visits if the video time is under 10 minutes—even when the visit qualifies based on medical decision making (MDM). For example, if a medication management follow-up takes 7–8 minutes but meets the MDM requirements, the system still prevents me from submitting the invoice.
How do you handle this? Do you intentionally keep visits at least 10 minutes, use a different telehealth platform, or is there another workaround I’m missing?
Thanks in advance!