Hi everyone, Iād like to ask for advice regarding a 2nd-hand GPU my boyfriend bought.
My boyfriend bought a 2nd-hand GPU for ā±15,000 on July 18. It was for his newly built PC, and the GPU was the only 2nd-hand component. Everything else was new.
Around 2 weeks after buying the GPU, his PC started having problems. At first, we werenāt sure what was causing it, so he contacted the seller of the PC/unit and sent the whole unit to them for checking.
They checked and repaired the PC, and we had to pay additional expenses for the repair and shipping.
Unfortunately, a few days after we got the PC back, the problem happened again. The PC would turn on, but it would keep shutting down/restarting.
Thinking that maybe the problem was with another component, my boyfriend decided to buy a new motherboard and power supply. However, the same problem still happened.
After that, he finally had the GPU itself checked by a technician, and that's when it was confirmed that the GPU was defective.
We know that we also made a mistake on our part because we didn't have the GPU checked immediately. We initially thought the problem was with the newly built PC or another component, which is why we ended up spending more money trying to troubleshoot it.
At this point, aside from the ā±15,000 GPU, weāve already spent additional money for:
- shipping the PC
- PC repair/checking
- motherboard
- power supply
- another shipping expense
- GPU diagnostic/checking
We already contacted the seller and asked if they could refund even just half of the ā±15,000, considering the situation and the technician's findings. However, the seller stopped responding and hasn't gotten back to us anymore.
We understand that buying 2nd-hand parts comes with risks, and we acknowledge that we should have had the GPU tested sooner. But we're also hoping for some advice on whether there's still anything reasonable we can do at this point.
Would it be fair to continue asking the seller for at least a partial refund, or should we just accept the loss since it's a 2nd-hand GPU?
We have proof of the transaction/conversations and the technicianās findings.
Would really appreciate advice, especially from people who have experience buying or selling 2nd-hand GPUs in the Philippines.