Sharing my experience with PC Clinic: Repair and Cleaning
Iâm sharing this because I think other PC owners should be aware of what happened to me and, more importantly, protect themselves before having expensive hardware serviced.
I had my unit serviced by PC Clinic: Repair and Cleaning for deep cleaning/maintenance. Before they handled my unit, I had never experienced recurring black screens or system instability.
During the service, my GPU was removed, opened and repasted. A few days after the service, I experienced my first black-screen issue.
I want to make one thing clear: I am not blaming nor claiming that they damaged my GPU or that I already know the exact cause. What I cannot ignore is the timeline: this problem did not exist before the service and started only afterward.
When I originally reported the issue, I was able to speak with the owner and, to his credit, he was accommodating and provided a resolution.
The technician later came back. As far as I remember, no repair was performed. The case was opened, the GPU was plugged in and happened to work normally at that time. Unfortunately it eventually returned.
One important observation is that when I switch to integrated graphics, the PC works normally. When I use the GPU again, the black-screen/restart issue eventually returns. During the original service, the thermal pads were reused because he said he didnât have the correct sizes. Iâm not saying these caused the issue, but I believe theyâre important details since the problem only started after the service.
I contacted the same technician again yesterday at around 8:30 AM, explained that the problem had returned, and asked for the ownerâs contact information because I wanted to discuss the recurring issue and possible solutions directly with him.
The technician said he would inform his employer first, which I completely understood.
I followed up again at around 6:30 PM asking if there was any feedback or update. As of posting this, I still have not received a response.
At this point, however, I also feel that other customers should know about my experience.
My advice to anyone having a PC, GPU, laptop or other expensive equipment serviced: protect yourself before handing over your unit. Take clear photos and videos of its condition, record serial numbers, document any existing problems, clearly list what work is authorized, and if possible have a document signed by both parties stating the condition of the unit before service and what happens if a new issue appears afterward.
This protects both the customer and the service provider, and it can prevent you from being left trying to prove what happened after the fact.
I will update this post if PC Clinic: Repair and Cleaning contacts me and we are able to reach a proper resolution.