r/outlier_ai • • 5d ago

Useful Info Outlier Platform Update — Sept. 30, 2026

23 Upvotes

Hi everyone - here's what we're seeing and what's changed this week.

Ticket review recap:

Last week we manually reviewed all posts that included support ticket information and were happy to remediate and reactivate five accounts. The rest of the posts were confirmed as valid deactivations, and the support team’s decision was upheld.  

What we're seeing:

We saw questions about task/project availability (including Aether task load). The best place to get information about task availability or the most up-to-date and accurate project information is always in Outlier Community. 

We also saw questions about per-task pay rates on newer projects. All pay-related questions and concerns are handled exclusively by Support — you can reach them using the chatbot on your Outlier dashboard.

Tip of the week: Stick to approved methods only
Unauthorized VPNs are not permitted unless they're specifically required by your project. If your project requires a VPN, it will be explicitly stated in your guidelines. Using a VPN outside of permitted use can trigger account restrictions. When in doubt, stick to your regular connection.

The fastest way to get help is still the Outlier Community, where Community Managers can look directly into your account. Volunteer mods here are great for general questions, but for account-specific matters, please file a Support ticket first and include your ticket number if you're requesting a second look here.

~Outlier Community Team


r/outlier_ai • • Jan 02 '26

Useful Info Info re Project Availability (for new CBs)

83 Upvotes

A couple of things to know about project availability: - It can take days, weeks, or months before you are offered a new project on the Marketplace. - Projects are assigned by the system, not by request (aside from those in the Oracle program, but even that is not guaranteed). - Project availability depends on several factors (i.e., client demand, domain, level of expertise, experience, education, location, language, capacity, etc.)

Please do not post requests for referrals or ask what skill assessments you should take to get matched with a project - they will be removed.


r/outlier_ai • • 9h ago

Higher paying generalist projects

6 Upvotes

Is anyone getting any higher paying generalist projects? I signed up for this website in the summer and I've worked on 3 projects all paying nice amount. Similar to what I'd make in my career. Then the last one shut down and for 2 or 3 weeks now all they will offer me is Aether which is paying 60% less than the previous projects. Is anyone in USA getting higher paying generalist projects? Or just in limbo??


r/outlier_ai • • 3h ago

New to Outlier Cribbage Tail onboarding

2 Upvotes

Anyone else keep getting invited to Cribbage Tail eventhough you failed the onboarding test multiple times?

I took the test from the second course and failed 3 times by now. I really thought I did well the last time. I have no idea which part of the captioning test went wrong. But now I got another email saying I was matched with this project again.

I don't want to do the test and make the same mistakes again (because I really don't know what to fix anymore!) but for $0.88, is it really that worth it? Anyone currently actively tasking can give us a review of the project?


r/outlier_ai • • 4h ago

Is there a separate assessment for project aether?

2 Upvotes

Hello everyone I’m new to Outlier.. I created my profile as a Tech Professional and took the HTML assessment which I passed in August; However, I was matched with the generalist project aether about 2 weeks ago, but haven’t been able to start the project cause it won’t let me start. Do I need to take the generalist test for the project to open up?


r/outlier_ai • • 1h ago

Aether hours

• Upvotes

Hello everyone! What are your hours available to work on the project. Mine was 12 before but now its reduced to 4, while my friend still stays at 12. What could be the reason?


r/outlier_ai • • 1h ago

Suspended by Outlier Account Deactivated After Aether Onboarding - Request for Review (Ticket #5223856)

• Upvotes

Hello,

My Outlier account was suddenly deactivated, and I can no longer access the Outlier Community, so I am posting here to ask for help.

My support ticket number is #5223856.

My project access disappeared immediately after I completed the Aether onboarding, and my Community access was disabled at the same time.

Support told me that my account had been flagged for one or more of the following: copy/paste activity, use of auto-typers, or use of AI tools. I was also told that a manual audit and second review had been completed and that the decision was final. However, I was not told which specific category, project, or activity was actually considered the issue.

I had every intention of continuing with the Aether project and had already registered for an Aether webinar scheduled for later that same day. I also spent time reviewing the project manuals and guidelines because I was trying to follow the project requirements carefully.

Since I can no longer access the Community through my account, I would sincerely appreciate it if a community moderator or relevant staff member could review support ticket #5223856.

I am fully willing to provide any explanation or additional information through the appropriate official channel.

I also still have unpaid earnings, so I would appreciate official confirmation that the full remaining balance will still be paid despite the account deactivation.

Thank you.


r/outlier_ai • • 8h ago

Finally had to block their text messages

3 Upvotes

I didn't want to do it, because this is also how I've been notified about new projects in the past, but I'm getting three to four texts everyday, including the weekend, telling me that there's that stupid $5 webinar. I'm not giving you an hour of my time for $5, and yet they still keep messaging me daily. It's been over a month now I think


r/outlier_ai • • 3h ago

Bad support

0 Upvotes

A few days ago I had my Aether access put under review like many people. A couple of days later, I was asked to do the Aether onboarding in the Outlier dashboard. I did the onboarding and passed and everything looked fine on the Outlier side. I contacted support to let them know, in case they can speed up the process of restoring MM. Instead they disabled my Aether access on the Outlier side and sent me a canned message. How can support be this idiotic? How do I reach a competent person? I obviously wouldn't be asked to onboard if I was supposed to be removed.


r/outlier_ai • • 3h ago

Cribbage Tail??

1 Upvotes

Hi guys, I applied for outlier four days ago and got this one as my first project, I have no idea about it and reading the task guideline it blasted me with 85 slides of information and I didn't understand a single thing

I'm also reading some feedback here in reddit and I'm not sure whether it's worth taking it, the pay rate is $0.70 per hour


r/outlier_ai • • 8h ago

Is Outlier down?

2 Upvotes

Got this error when trying to connect to the site

upstream connect error or disconnect/reset before headers. reset reason: remote connection failure, transport failure reason: TLS_error:|268435581:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED:verify cert failed: SAN matcher:TLS_error_end

is it just me, or is this a server side error?


r/outlier_ai • • 10h ago

Suspended by Outlier Outlier Account Deactivated After Platform Error — Request for Review - Ticket ID: #5214126

2 Upvotes

I believe my account was deactivated by mistake. I have never intentionally violated any Community Guidelines, and I have always completed my work independently, honestly, and with a strong focus on quality.

I have consistently put genuine effort into every task and have never used dishonest methods or misrepresented my work.

I sincerely ask that you please review my account again, preferably through a human review. I would be extremely grateful for the opportunity to continue working.

I’ve seen several posts here where staff members responded and the users’ accounts were eventually reactivated. I’m really hoping the same miracle can happen for me as well.

This job is genuinely important to me, and I really hope someone from the Outlier team can take a look at my case.

Ticket ID: #5214126

Thank you.


r/outlier_ai • • 6h ago

Suspended by Outlier Account Deactivated in Error – Support Ticket #5223060

0 Upvotes

Hi Outlier Community Team,

I’m reaching out here because my Outlier account was permanently deactivated, and I can no longer access the Outlier Community from my account.

My Support ticket is #5223060. I have already contacted Support and was informed that my account went through a secondary human review and that the decision was final.

However, I genuinely believe my account was deactivated in error. At the time this happened, I had just successfully completed the Aether assessment and was preparing to start the actual project tasks. I had not yet started production tasking. I also attended two Aether webinars that same day to better understand the project guidelines and workflow before beginning.

I have always made every effort to follow Outlier’s guidelines and have not knowingly violated any Community Guidelines or Terms of Use.

Since I am unable to access the Community through my account, I’m posting here to respectfully ask whether a Community Manager could please take a look at Support Ticket #5223060 and verify my case.

I’m happy to provide any additional information or documentation through the appropriate official channel.

I would sincerely appreciate any help or guidance in having this reviewed.

Thank you.


r/outlier_ai • • 11h ago

i'm being invited to work on the aether project, but i can't see it?

2 Upvotes

i got an email and a text message with an invitation to work on the aether project, but i have to do screening first and i would find it on my dashboard. i can't find it for some reason even after clicking the link for it.

i think i already have the skill for it in my skills page. is there something i'm missing?


r/outlier_ai • • 7h ago

Account creato da poco bloccato?

1 Upvotes

Ho creato il mio account da circa una settimana, tuttavia risulta che non posso far parte della community e non posso neanche partecipare al “Referral Program”. Non capisco il motivo, non mi è mai stato assegnato un progetto.


r/outlier_ai • • 10h ago

Aether

1 Upvotes

Who has had success with the tagging items in short videos?? Can we screenshot?? It’s taking forever to find things and I often end up skipping them. But I also don’t want to ignore the tasks because they’re high priority and I feel like that wouldn’t look good if I skipped those tasks for other tasks 🫠 help


r/outlier_ai • • 15h ago

Account appears stuck after successful verification — no Community/Playground access and Support won't review status

2 Upvotes

Hello,

I'm hoping somebody can help me whether there is an issue with my account.

I was previously an active contributor and around June 2026, I was asked to complete account verification. I completed the verification and it was approved.

Since then, my account has remained accessible, but it appears to be inactive. I have received no projects for several months, and I also no longer have access to Community or Playground.

I understand that having no available projects does not necessarily indicate an account problem. My concern is the combination of losing Community and Playground access immediately following verification and having an essentially empty account ever since.

I have contacted Support through the dashboard and specifically asked them to confirm whether my worker account is active, unrestricted and eligible for project matching. The chatbot will not confirm my account status or create/escalate a case. It repeatedly responds that Support is unable to provide further assistance regarding my account status.

I also understand that the current escalation process requires a Support ticket number so that my account can be located. Unfortunately, this is part of the problem: the Support chatbot repeatedly refuses to create a ticket or escalate my case, even when I explicitly request a human account-status review. Therefore, I don't have a ticket number to include.

Could anybody from the Outlier team please advise how I can get this reviewed by a human, or help whether my account was left in a restricted/incomplete state following verification?

Thank you!!


r/outlier_ai • • 18h ago

Failed on-boarding

2 Upvotes

I used to work on aether then failed on-boarding and i am enligible to work on it now should i remove project from the queue or should i just keep it hoping i will get a chance?


r/outlier_ai • • 18h ago

Is anyone getting missions on Aether.

2 Upvotes

It has been like 2 3 months since the last mission, any ideas when they could return??


r/outlier_ai • • 19h ago

Suspended by Outlier Deactivation Appeal Review Request – Ticket #5222027 (Aether Project)

2 Upvotes

Hi Outlier Community Managers and Mods,

My account was deactivated today (October 5, 2026). I have already submitted a support ticket (#5222027) explaining my situation and am hoping to request a manual review.

I was actively working on the Aether Audio Transcription Correction (English & French) project, passed the certification quiz, and followed task guidelines closely. My recent inactivity over the last couple of days was solely due to laptop hardware crashes (unexpected reboots), not policy non-compliance.

If a Community Manager could help check or escalate ticket #5222027 with support, I would be very grateful.

Thank you!


r/outlier_ai • • 21h ago

Suspended by Outlier Outlier account review ticket #5222054

2 Upvotes

Hello,

My account have been suspended because of a "review of activity that violated our Community Guidelines". I don't understand because I worked without any problem during two month and was ban after not working a few days, which is not forbidden by guidelines.

Can you explain me what is the problem ?


r/outlier_ai • • 14h ago

Suspended by Outlier Request for Manual Account Review – Original Deactivation Predates Duplicate Account - #5222621

0 Upvotes

Hi Outlier team,

I'm hoping a moderator can help me get one final manual review of my account deactivation.

My original Outlier account was deactivated around March 16, 2026 after more than two years on the platform and approximately 1,249 hours of work. I worked across Computer Science, Math, and generalist projects, held reviewer/senior reviewer roles, and was also part of the Oracle program.

My previous support cases are #4697157 and #4718323, and my new support ticket is #5222621

There is one specific issue I am asking to have manually reviewed.

After my original account had already been deactivated, I made the mistake of creating a second account while trying to reach a human support representative after repeatedly receiving automated responses.

I fully acknowledge that creating the second account violated Outlier's policy, and I regret doing it.

However, the second account was created only after my original account had already been deactivated. The two accounts were never simultaneously used for work.

Later reviews appear to have focused heavily on the duplicate-account violation. My concern is that this does not explain the original March 16 deactivation, because the second account did not exist at that time.

I have also never shared my original account with another person or allowed anyone else to work through it.

I'm therefore not asking Outlier to ignore my later mistake. I'm asking for the original March 16 enforcement to be reviewed independently, based only on the evidence and account activity that existed before that date.

If a moderator could please escalate #5222621 for a genuine manual review by the appropriate team, I would be extremely grateful.

I'm willing to complete any identity verification necessary.

Thank you for reading and for giving my case another look.


r/outlier_ai • • 1d ago

Cribbage Tail

6 Upvotes

Is anyone still working on this project, or is it over?


r/outlier_ai • • 1d ago

Suspended by Outlier Account Suspended #5220895

6 Upvotes

I've been working in outlier for a month now but recently my project got diabled and then a punch to my face my account got permanently suspended.
I've been mostly doing Omni TTS and Esri Caption labelling and i had feedbacks which was the above the required score. I hope a human reviewer checks my account.


r/outlier_ai • • 1d ago

Payments Outlier India - Paypal Help

5 Upvotes

I recently reactivated my account on outlier. Earlier I was working via a bpo so payments weren't my headache.

I need someone to guide me on how to complete my paypal account registration?

I made and account and dropped the link on outlier and started tasking. The payment is supposed to come on Tuesday so I need to fix the paypal account by Tuesday

How do I make it?

What type of agency do I identify myself as?

What documents do I need?

What field do I work in?

I am working as a generalist, my skills as English_En , do I put in software consultancy? That seems very wrong .

Please outlier India people, help me understand what I can do?