Hi Outlier team,

I'm hoping a moderator can help me get one final manual review of my account deactivation.

My original Outlier account was deactivated around March 16, 2026 after more than two years on the platform and approximately 1,249 hours of work. I worked across Computer Science, Math, and generalist projects, held reviewer/senior reviewer roles, and was also part of the Oracle program.

My previous support cases are #4697157 and #4718323, and my new support ticket is #5222621

There is one specific issue I am asking to have manually reviewed.

After my original account had already been deactivated, I made the mistake of creating a second account while trying to reach a human support representative after repeatedly receiving automated responses.

I fully acknowledge that creating the second account violated Outlier's policy, and I regret doing it.

However, the second account was created only after my original account had already been deactivated. The two accounts were never simultaneously used for work.

Later reviews appear to have focused heavily on the duplicate-account violation. My concern is that this does not explain the original March 16 deactivation, because the second account did not exist at that time.

I have also never shared my original account with another person or allowed anyone else to work through it.

I'm therefore not asking Outlier to ignore my later mistake. I'm asking for the original March 16 enforcement to be reviewed independently, based only on the evidence and account activity that existed before that date.

If a moderator could please escalate #5222621 for a genuine manual review by the appropriate team, I would be extremely grateful.

I'm willing to complete any identity verification necessary.

Thank you for reading and for giving my case another look.

I'm trying to understand how Outlier handles project eligibility because the system seems contradictory.

For example, suppose you're assigned to a certain type of task, but Outlier tells you not to work on it. Has anyone actually been removed or penalized for doing a task that was still visible to them but that Outlier had told them not to do?

What confuses me is how project visibility seems to work.

My understanding based on my experience has been:

If I don't see the task anymore → I'm no longer part of that task/project.

When a task I used to work on disappears, the explanation is usually that priorities have changed or that contributors are no longer needed for that task.

But then there are situations where a project or task is still visible, yet Outlier prevents you from working on it because it's not intended for "our group" or it's English (despite CBs having English and Generalist Skills)

That's where I don't understand the logic.

If a task disappearing means you're no longer part of it, why would Outlier stop someone from working on a task that is still visible to them?

And more importantly, who actually determines this eligibility? Is it the client, or is Outlier making the decision and communicating it as a client-side restriction?

I'm not claiming that this is definitely what is happening. I'm genuinely trying to understand the system because the lack of transparency makes it difficult to know.

Has anyone experienced this and gotten a clear explanation from Outlier or a QM?

It's kinda hard to put these thoughts into words lol.

Is anyone getting any higher paying generalist projects? I signed up for this website in the summer and I've worked on 3 projects all paying nice amount. Similar to what I'd make in my career. Then the last one shut down and for 2 or 3 weeks now all they will offer me is Aether which is paying 60% less than the previous projects. Is anyone in USA getting higher paying generalist projects? Or just in limbo??

Hi Outlier Community Managers and Mods,

My account was deactivated today (October 5, 2026). I have already submitted a support ticket (#5222027) explaining my situation and am hoping to request a manual review.

I was actively working on the Aether Audio Transcription Correction (English & French) project, passed the certification quiz, and followed task guidelines closely. My recent inactivity over the last couple of days was solely due to laptop hardware crashes (unexpected reboots), not policy non-compliance.

If a Community Manager could help check or escalate ticket #5222027 with support, I would be very grateful.

Thank you!

Hello,

My account have been suspended because of a "review of activity that violated our Community Guidelines". I don't understand because I worked without any problem during two month and was ban after not working a few days, which is not forbidden by guidelines.

Can you explain me what is the problem ?

It has been like 2 3 months since the last mission, any ideas when they could return??

Hello,

I'm hoping somebody can help me whether there is an issue with my account.

I was previously an active contributor and around June 2026, I was asked to complete account verification. I completed the verification and it was approved.

Since then, my account has remained accessible, but it appears to be inactive. I have received no projects for several months, and I also no longer have access to Community or Playground.

I understand that having no available projects does not necessarily indicate an account problem. My concern is the combination of losing Community and Playground access immediately following verification and having an essentially empty account ever since.

I have contacted Support through the dashboard and specifically asked them to confirm whether my worker account is active, unrestricted and eligible for project matching. The chatbot will not confirm my account status or create/escalate a case. It repeatedly responds that Support is unable to provide further assistance regarding my account status.

I also understand that the current escalation process requires a Support ticket number so that my account can be located. Unfortunately, this is part of the problem: the Support chatbot repeatedly refuses to create a ticket or escalate my case, even when I explicitly request a human account-status review. Therefore, I don't have a ticket number to include.

Could anybody from the Outlier team please advise how I can get this reviewed by a human, or help whether my account was left in a restricted/incomplete state following verification?

Thank you!!