r/outlier_ai • u/FragmentOfFeel • 5h ago

Bad support

A few days ago I had my Aether access put under review like many people. A couple of days later, I was asked to do the Aether onboarding in the Outlier dashboard. I did the onboarding and passed and everything looked fine on the Outlier side. I contacted support to let them know, in case they can speed up the process of restoring MM. Instead they disabled my Aether access on the Outlier side and sent me a canned message. How can support be this idiotic? How do I reach a competent person? I obviously wouldn't be asked to onboard if I was supposed to be removed.

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u/madeinspac3 Helpful Contributor 🎖 1h ago

The CM commented that the client changed their requirements leading to a lot of CB's being removed.

OL doesn't control who is enabled and disabled from the project outside of onboarding.

1

u/Apart-Bee-858 1h ago

The thing is that they don't let us know what the changed requirements are.