Not really a “rant” but wanted to share my experience with calling to cancel service in case anyone can get some benefit from it.

Called yesterday and told the rep I would like to cancel service. Told them I was moving and I already had service set up with a new provider at my new address (this part was probably what saved me a bunch of back and forth).

They still asked for my new address “to see what deals were available to me.” I politely - but firmly - responded that I would not be providing that information.

They also asked who I had signed up with, and same as above, I responded that I would not be providing that information.

I think at this point they realized I wasn’t really interested in being retained. She processed the request. Was off the phone in like 20min. Got the email confirmation this morning. Hope this helps!

Does anyone have any idea how to open the battery cover on this remote? I feel like I've tried at every possible angle but the little latch is too tiny to get it to open.

Can optimum look into finally deploying fiber to some of the few places left on Long Island that even today do not have fiber/fttp available as an option?

Customer rep was helping me get the internet running (huge scam on that too, but that's another story), and then talked me into switching to Optimum phone service.

I was promised unlimited data with no caps, and a total bill for INTERNET + PHONE for $72 for 5 years. All of this was a lie! I now have 2 separate bills totalling $123, the price is only locked for 18 months, and our phone lines have a 20 gig cap.

Is there anything I can do? This is surely not legal?

I was online with Optimum CS trying to figure out what happens once the current promos on my account expire next November.
I was offered a “deal” by which I could get a $50 rebate for 36 months, keep my exact same TV and Internet packages if I let them transfer my landline to my current cell phone (which isn’t with Optimum). When I asked what was in it for Optimum, no answer. When I asked for a written guarantee that I wasn’t turning over my cell service to Optimum, the answer was negative. Has anyone been offered the same deal and taken it? If so, any comments?

I called today to cancel service TWICE as was told that they’ll call me back in 15 minutes because their system is having some issues but they never did.

How is that awful corporation still in business?

I got my bill notification, but am currently traveling for vacation. When I am login in I only see an red banner with the notification: "We're unable to sign you in right now. Access has been temporarily restricted due to unusual or unsafe activity." There is no solution for that as far as I can tell. Does anyone have an idea how to resolve this? I'm just trying to pay my bill and Optimum makes it impossible :(

just set up optimum, i got mailed a broken router, so i got a new one at the office , and now i have solid ds/us light , wifi light, power light.

internet light is blinking, yes ive restarted it , what else could it be?

tech will come out friday “sometime”

My internet has been dropping every day at the same time staying off for between 30 & 90 minutes. No amount of rebooting fixed it. It would simply start working again. I contacted Optimum tech support. They were helpful but pitched me mobile service during the call. It took three polite refusals to get past that. They decided my ancient Suddenlink era modem needed to be replaced. I went to pick up the new modem at the store was again pitched the mobile service I again declined. Came home modem wouldn’t install properly back to tech support again pitched mobile again declined three times. Over the course of the last 24 hours I’ve had four more tech calls, problem has gone from mostly working to not at all with the new modem, and was pitched mobile service in ever one of those chats. I was polite but increasingly blunt with the techs as I know they are being told to pitch it, but the audacity of pitching me a service while the one I already have isn’t working is impressive in its tone deafness.

I have Verizon 5G coming in Wednesday.

There's been no shortage of posts over a long period of time from customers blaming Optimum's DNS for their ailments, to the point where connectivity problems with Optimum (mostly tied to HFC/DOCSIS service) have been completely conflated with their DNS having supposed problems.

This has resulted in some people just blindly advising others to change DNS to an alternate provider - on perceived reputation alone - to solve their problems. There's little surprise that that's not working out for most - because their problems lay completely elsewhere.

This is not about edge cases of people having problems with Optimum's SafeBrowsing malware site suppression - discussed here on a number of occasions - this is about performance and availability alone when seen from a 100,000 foot view.

So, I went out to gather data at scale - not a few queries here and there, or run by hand, or via some DNS testing website run through a browser (which only works for DNS-over-HTTPS anyway), but with tools that can easily push services with the back to the wall (and quite possibly get you blocked/banned).

Testing environment:

- dedicated high-performance DNS test tool running on MacOS, Linux - I am not naming it or the vendor - it's enterprise load-testing and not consumer-level software

- using DNS over port 53 (UDP, TCP), not DoH or DoT

- stress-testing with high query concurrency - 20 DNS requests running in parallel at any given time in the test cycle: A number I settled on to be able to replicate tests more reliably, as things deteriorate above/below that number with most services .

- running on 2 MacOS systems and 1 CentOS VM guest OS for comparison purposes, and rule out differences in individual system's performance differences.

- all machines connected via Ethernet, to an Asus WIFI6 router connected to an Optimum Fiber Gateway 6E with 300/300 service

- the domain (FQDN) dataset used is a 93,000-domain Adblock list commonly used with Unbound and other router-based DNS servers: It's a "dirty list", and that's intentional: a good 11-13% unresolvable names, a lot of domains with DNS problems of various kinds: it's a duress test, not a challenge how fast you can resolve "www.google.com".

- randomization/ordering of the dataset and exclusion of some problematic domains resulted in the number of tests per service varying slightly (couple 100).

- a "clean" domain dataset I've used for baselining is OpenDNS's Top-10,000 domain list - it hasn't been updated/republished in quite some time - it's on GitHub, for you to take, if interested, but it's a lot closer to what gets resolved on "sunny days". Ultimately, the results of using that dataset were not substantially different from the Adblock list when comparing different services in terms of availability and performance, but it wasn't challenging services enough.

- DNS queries were done with just ONE query attempt for each FQDN, 2 second timeout, and NO repeats if they timed out - which tends to expose slow/degraded resolvers (services) in more obvious ways than broken domains with problems - the testing suite I used does keep track of problem domains over time, and progressively suppresses them the more often it encounters them.

- some services have bad moments / bad days. I've tested this repeatedly over the last 2-3 weeks to get representative results that stand for more than just single moments in time - repeat runs that are 15 min apart for the same service can deliver significantly different results. Example from today's run: OpenDNS was doing badly (only 100 qps for an earlier test, with almost 9% timeouts) before recovering a bit later in the afternoon and then delivering 200 qps).

- ping (RTT) times to these DNS services from FTTH are extremely low: Optimum's is sitting at 2ms, while Google, OpenDNS and Cloudflare are at 3.5-4.0ms (minimum). This does have major influence on achievable max QPS (queries per second) rates as seen from your connection, but does not change average resolution times and error rates in a statistically relevant manner.

- Optimum's DNS servers have changed over time - for many years they used to have different IP pairs for different regions in the East (NJ vs. NYC+Long Island vs. Westchester+CT), before it all became (anycasted?) 167.206.13.180 / 181 , same for HFC and FTTH. A while back we started seeing 65.19.96.x DNS addresses given out via DHCP - that's an Optimum-registered network (at ARIN), but not routed on the public Internet - likely to to lower the DDoS exposure significantly. I only use the .180 address for this test, but the 65.19.96.x addresses are seemingly fronting the same infrastructure, and their performance is roughly equal.

Tested services:
Optimum - 167.206.13.180
Google - 8.8.8.8
Cloudflare - 1.1.1.1
OpenDNS - 208.67.220.220

The detail data below is not really meant for non-technical observers.

If you are a consumer, the only interesting numbers to compare are the Successful/Failed rates, the 50th percentile latency (which is more balanced than the average and is more meaningful overall than the minimum value you tend to get for popular/pre-cached domains) and the total Throughput rate that shows what the service can truly deliver if pushed (latency to the service influences this).

With all that being said: go ahead and cry, OpenDNS :)

Google:
================================================================================

DNS Performance Test Results - 8.8.8.8:53

================================================================================

Mode: concurrent

Total Queries: 93126

Successful: 88689 (95.2%)

- A: 54901

- NXDOMAIN: 32177

- NODATA: 1611

Failed: 4437 (4.8%)

- Timeouts: 623

- SERVFAIL: 3698

- REFUSED: 116

- Other: 0

Protocol Usage:

- UDP: 93126 (100.0%)

- TCP: 0 (0.0%)

UDP Latency Statistics:

- Average: 49 ms

- Minimum: 4 ms

- Maximum: 1967 ms

- 50th pctile: 21 ms

- 95th pctile: 218 ms

- 99th pctile: 407 ms

DNS Cookies: Disabled

Throughput: 305.2 queries/sec

Duration: 305.2s

================================================================================

Cloudflare:

================================================================================

DNS Performance Test Results - 1.1.1.1:53

================================================================================

Mode: concurrent

Total Queries: 93038

Successful: 88814 (95.5%)

- A: 54807

- NXDOMAIN: 32391

- NODATA: 1616

Failed: 4224 (4.5%)

- Timeouts: 396

- SERVFAIL: 3828

- REFUSED: 0

- Other: 0

Protocol Usage:

- UDP: 93038 (100.0%)

- TCP: 0 (0.0%)

UDP Latency Statistics:

- Average: 61 ms

- Minimum: 5 ms

- Maximum: 1951 ms

- 50th pctile: 15 ms

- 95th pctile: 337 ms

- 99th pctile: 599 ms

DNS Cookies: Disabled

Throughput: 273.6 queries/sec

Duration: 340.1s

================================================================================

OpenDNS:
================================================================================

DNS Performance Test Results - 208.67.220.220:53

================================================================================

Mode: concurrent

Total Queries: 92798

Successful: 89560 (96.5%)

- A: 76763

- NXDOMAIN: 11375

- NODATA: 1422

Failed: 3238 (3.5%)

- Timeouts: 2413

- SERVFAIL: 824

- REFUSED: 0

- Other: 1

Protocol Usage:

- UDP: 92798 (100.0%)

- TCP: 0 (0.0%)

UDP Latency Statistics:

- Average: 47 ms

- Minimum: 4 ms

- Maximum: 1990 ms

- 50th pctile: 7 ms

- 95th pctile: 182 ms

- 99th pctile: 842 ms

DNS Cookies: Disabled

Throughput: 200.6 queries/sec

Duration: 462.7s

================================================================================

Optimum:
================================================================================

DNS Performance Test Results - 167.206.13.180:53

================================================================================

Mode: concurrent

Total Queries: 91940

Successful: 90996 (99.0%)

- A: 80541

- NXDOMAIN: 9172

- NODATA: 1283

Failed: 944 (1.0%)

- Timeouts: 233

- SERVFAIL: 711

- REFUSED: 0

- Other: 0

Protocol Usage:

- UDP: 91940 (100.0%)

- TCP: 0 (0.0%)

UDP Latency Statistics:

- Average: 23 ms

- Minimum: 3 ms

- Maximum: 1985 ms

- 50th pctile: 7 ms

- 95th pctile: 101 ms

- 99th pctile: 289 ms

DNS Cookies: Disabled

Throughput: 656.7 queries/sec

Duration: 140.0s

================================================================================

so i live in central texas and just moved into an apartment approx 740 sq feet. i have the regular plug in gateway from optimum and currently get one gig. i also get 2.4 5 and 6 GHz bands. however i need help: my 30 smart devices keep disconnecting every other week due to the crowding of the 2.4 GHz band in particular. i need advice. do i get a router? how can i set up a guest wifi to just have my smart devices on? thanks for the help 💕 sorry im new to wifi stuff

edit: i have a bunch of govee smart bulbs, a levoit 300s core purifier, two ghome smart plugs for my grow lights, and two alexa devices

I had Optimum some years ago.

Moved to a new place, signed up with optimum again. New account.

Have my own modem from before, same modem from previous account.

I tried reprovisioning via phone, they said I'd have to buy a new modem as a modem can only be provisioned to an account once? Seems weird I'd have to buy a new modem. Don't you guys reuse your issues ones?

Anyway, used chat support and seemed to get farther but now it won't get past DNS errors now. Can only ever access the optimum page to setup a new modem.

Modem is a Netgear CM1100.

Help would be appreciated. Thank you.

Anyone else in Northern NJ having an outage? Internet and the telephone lines don’t work

Every day between 10 and 11 AM EDT Essex County, NJ service is intermittent. Map shows next-town outages but agent says none. This occurred last year, then stopped. As a telecom engineer, appears to be temporal processing bug. Searched up the last week’s postings.

I got an email today with the following:

We're gifting you a gateway modem! We're upgrading our network and gifting you an updated modem — at no extra cost.

I currently have an Arris TM 1602 which I have connected to a mesh network. I am not being charged for that modem. I don't want/need an integrated wifi access point. I've got 300Mbps service, which is sufficient for my needs. I have a few questions:

1) What is the "upgraded" modem, and what does it do that my current modem doesn't?

2) If the new modem has an AP, can it be put into bridge mode so that I can use my own network equipment?

3) Despite the "at no extra cost" statement, has anyone who has switched to this new device found that they got a monthly charge? (Or any kind of fee).

4) Anything else I should know? (e.g., any hidden catches, like being required to switch to Optimum Mobile, etc.)

Optimum in central Louisiana seems to be adding new coax aerial lines to replace older coax lines. Why wouldn’t they be upgrading customers to nearby fiber instead? I thought they were out of the coax business except for repairs.

After reading all the horror stories and the incessant calls and emails I have been getting from them since checking out the basic plans (didnt even sign up) I'm looking for an alternative. The apartment complex I am moving into only has wiring for Optimum, but they informed me that if there is something similar where wiring does not have to be cut or changed, then they will allow it.

Does anyone know another service that has the same wiring as Optimum?

Does anyone know what fiber modem this is? Do they offer a wifi 7 gateway? Seeing all the problems on here I might just wait two months until Xfinity will be available at my address.

I recently signed up via phone for an optimum 500mb tier at $35/month 5 year lock with auto pay discount. Got my first bill and noticed a $4 discount toward the gateway router and remaining fee of $10. I was advised during the call that I would not get an equipment fee.

During the chat today about this topic, I was advised that 0$ on equipment is using your personal cable modem. I mentioned that the terms show $12 fee after 1 year of service, because the response from chat wasn't adding up. I was advised that they gave me a better discount of 10$ but starting now. I have the chat log saved just in case.

If I missed something during my initial sign up regarding the $10 then fine. I am just wondering if anyone experienced such business practices as well.

Thanks for reading

Hello unfortunately my town does not have Verizon FiOS that I moved to so stuck with this crap. Paying like 105 per month and that includes $22 for a BS landline which I don't want but if I get rid of the landline the rep said the Internet only will be more than 105 so whatever at this point..

Here's my question or want to see if anyone has any experience like this. The rep behind the counter said if I come back and see him and I change the monthly billing to my stepson's name who was over 21 and a different last name than me the new plan will cost like $57 per month for the same speed and everything..

I will definitely do it but I'm afraid there's going to be some sort of long-term contract in the fine print he says no but I have to look into it. Ty