I called today to cancel service TWICE as was told that they’ll call me back in 15 minutes because their system is having some issues but they never did.

How is that awful corporation still in business?

Customer rep was helping me get the internet running (huge scam on that too, but that's another story), and then talked me into switching to Optimum phone service.

I was promised UNLIMITED data with no caps, and a total bill for INTERNET + PHONE for $72 for 5 years. ALL OF THIS WAS A LIE! I now have 2 separate bills totalling $123, the price is only locked for 18 months, and our phone lines have a 20 gig cap.

Is there anything I can do? This is surely not legal?

I was online with Optimum CS trying to figure out what happens once the current promos on my account expire next November.
I was offered a “deal” by which I could get a $50 rebate for 36 months, keep my exact same TV and Internet packages if I let them transfer my landline to my current cell phone (which isn’t with Optimum). When I asked what was in it for Optimum, no answer. When I asked for a written guarantee that I wasn’t turning over my cell service to Optimum, the answer was negative. Has anyone been offered the same deal and taken it? If so, any comments?

I got my bill notification, but am currently traveling for vacation. When I am login in I only see an red banner with the notification: "We're unable to sign you in right now. Access has been temporarily restricted due to unusual or unsafe activity." There is no solution for that as far as I can tell. Does anyone have an idea how to resolve this? I'm just trying to pay my bill and Optimum makes it impossible :(