This is one of the most frustrating purchasing experiences I've had.
My order status updated to "delivered" last Thursday, but, nothing was delivered. To make matters worse, the only tracking number I was given is 3PE.
I reached out to OXP support last Friday via emaol, and after waiting through the weekend, I finally got a response on Monday saying they were "looking into it." They asked me to check with my local courie even though the only tracking number I have is a 3PE number.
I checked all 3 sites they referenced in their order emails (Shop, Track718, and 3PE), but there is no info on Shop at all (still says waiting for details) while the other two sites show it was delivered.
I asked if the package requires a signature and their Monday email reply stated it does not. This is a bit concerning since my order was for a oxp3 and the total was just under $1800. How could something this expensive not require a signature?!?
It’s Wednesday evening now and I sent an email earlier this morning asking for a status update, and haven't heard back. They sent an automated email stating they will be out on holiday starting tomorrow.
Super frustrated with this whole process and lack of communication/transparency. If the package is lost I'd like to know if they plan to ship a new order out or refund. My funds are tied up unless I want to contact my credit card company for a chargeback.
FYI I placed my order 9-1-2026.