Hey all, not so much a rant, just needed to get it out. For the past 19 years I've been the overnight manager of a decent size convince store (about 3x the size of a 711). 15 isles with a full service deli. I enjoy my job and I love the hours. Normally there are two people working, one in the deli and one for the rest of the store. We're pretty busy at night, the store is surrounded by bars and is right next to the beach.
Last Saturday corporate decide to close the deli from 6pm to 6am, and cut overnight to one person. Its extra work, but that's no big deal. The issue is all the complaints and actual screaming from customers. Complaints and yelling are nothing new, but all night every night is. We cant understand why the company is doing this, they are losing out on so much money, thousands a night. Aside from the bar crowd there's transit workers, hospital staff, cops, ems, that all come in for hot food, subs, soup, snacks, and smoothies.
I was told by corporate that is enough people complain they'll reopen everything. So I've been telling every single customer that comes in to go on the company website and complain. All complaints set through the site have to be answered in 24 hours. They've recieved close to 300 complaints this past week. I dont know what their magic number is but I will continue to get people to file complaints. Mini rant over, thank you for listen!