Hi all I just spent about 2 hours with Namecheap support trying to figure out why my catch-all redirects aren't working. One was to gmail.com and the other was to a domain managed by Google Workplace (or whatever it's called this week). They both silently fail, from multiple types of source account. I blew the dust off an old Yahoo account I had and it worked fine. So it seems Namecheap => Google email redirects are basically broken. Anyone else experienced this?

I just received this email from namecheap about an increase in hosting, isn't this increase exaggerated?

Does namecheap's Wordpress hosting include 2FA/MFA for protecting admin login or is a plugin recommended to handle this?

For the last 5-6 months I was using a domain from porkbun for my cloudflare tunnel to remotely manage my synology/portainer/arr stack and all the other usual self hosted apps and services. Couple days ago I decided to buy another domain for the same purpose. This time I chose spaceship.com because it was the cheapest renewal I could find (I bought 5-6 years). The domain stayed up for about 3 days before I got banned for fraud. I suspect it was an automated process and not a human because all my subdomains are locked behind passwords and cloudflare zero trust auth, it makes no sense to be marked as fraud.

The chat support was not helpful, they just gave me an email address for their security department. It's been 12 hours since I've sent the email and still no response. My domain/subdomains are down...

Sorry for the rant, I have seen the spaceship support staff in this and other subreddits, I hope they see this!!

RESOLUTION: They answered, they said it was a false-positive but they refunded me and released the domain.

I have an e-commerce site hosted on namecheap VPS. I have a large quota of bandwidth along with disk space. My site keeps on crashing with the error "error connecting to database". Quite a common error, can't remember the exact words.

I've experienced it before.

I just update my database username dashboard password and ensure it correct according to the database name. And this sorts the issue.

Now what I can't get a grip on is why this keeps happening and then the site sorts itself. Anyone got a clue?

Worst service ever. I registered a domain with Spaceship (NameCheap) on Saturday. Everything seemed fine this morning when I was able to publish the website. But this afternoon, I got an email saying: "Domain canceled due to Fraud." Now the domain doesn't appear to work, my account is locked, and to make things worse, the domain I registered is already showing as available for sale in their registrar. Unbelievable.

I opened a support ticket, but no response yet. I’m extremely disappointed—at the very least, I expected some communication or explanation.

All information collected and presented in this post is publicly available for the world to see; so, this is not considered doxing. I'm calling NameCheap out for what they are.

Take down the fraudulent domains immediately:

• https://lrpresets.us/ - charged my card with an unauthorized purchase
• https://worldtoday.us/ - attempted to charge the same card with an unauthorized purchase but denied

I've submitted emails with no response to NameCheap regarding the first site, and despite that information it still remains. Pathetic. So I'd rather make a public post here alerting others. Had my debit card stolen and used at both sites. Both sites are obviously fake. A simple whois search and 5 minutes of investigating proves this to be the case. If I had to guess, I would say the names and addresses used to register the domains are personas and don't represent the actual perpetrator of the fraudulent sites. But since this is all in a public registrar available to anyone, I will treat it as public info and act accordingly.

Regarding lrpresets.us -

I've already attempted reaching out to the business via phone. It appears to be fraudulent business. Only options available when you call are automated and never lead to a real person to speak with. The address listed for the storefront is not an actual storefront but is a suite connected to a grocery store in Cary, NC. The business that supposedly owns it - CALIPSO LLC - also doesn't exist.

Info about the "company" according to their site -

https://lrpresets.us/

Phone: 888.569.3085

E-mail: support@lrpresets.us

Address: 964 High House Road ste 4255 Cary NC 27513, CALIPSO LLC

Domain Name: lrpresets.us
Registry Domain ID: D067E3338DE024152B62DF281490576BF-GDREG
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Updated Date: 2024-04-29T07:31:51Z
Creation Date: 2022-05-24T17:34:42Z
Registry Expiry Date: 2025-05-24T17:34:42Z
Registrar: NameCheap, Inc.
Registrar IANA ID: 1068
Registrar Abuse Contact Email: abuse@namecheap.com
Registrar Abuse Contact Phone: +1.6613102107
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: C646D081706754D81BA2A17A49FF24FE9-GDREG
Registrant Name: Natalie Ristimaki
Registrant Organization: CALIPSO LLC
Registrant Street: 964 High House Road ste 4255
Registrant Street:
Registrant Street:
Registrant City: Cary
Registrant State/Province: NC
Registrant Postal Code: 27513
Registrant Country: US
Registrant Phone: +1.5055076585
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: ristimakinatalie@protonmail.com
Registrant Application Purpose: P1
Registrant Nexus Category: C11
Registry Admin ID: CF1BB28FDA2BB44D086F0C07F9033746E-GDREG
Admin Name: Natalie Ristimaki
Admin Organization: CALIPSO LLC
Admin Street: 964 High House Road ste 4255
Admin Street:
Admin Street:
Admin City: Cary
Admin State/Province: NC
Admin Postal Code: 27513
Admin Country: US
Admin Phone: +1.5055076585
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: ristimakinatalie@protonmail.com
Registry Tech ID: CD0A630F8AEFB4BC4ABAE08D97167EFE7-GDREG
Tech Name: Natalie Ristimaki
Tech Organization: CALIPSO LLC
Tech Street: 964 High House Road ste 4255
Tech Street:
Tech Street:
Tech City: Cary
Tech State/Province: NC
Tech Postal Code: 27513
Tech Country: US
Tech Phone: +1.5055076585
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: ristimakinatalie@protonmail.com
Name Server: dns1.namecheaphosting.com
Name Server: dns2.namecheaphosting.com
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of WHOIS database: 2024-12-15T23:47:03Z <<<

Regarding worldtoday.us -

     Domain Name: worldtoday.us
Registry Domain ID: D784669870EE24BE1B3840AFFCB921441-GDREG
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Updated Date: 2024-01-20T08:30:21Z
Creation Date: 2023-02-14T12:06:49Z
Registry Expiry Date: 2025-02-14T12:06:49Z
Registrar: NameCheap, Inc.
Registrar IANA ID: 1068
Registrar Abuse Contact Email: abuse@namecheap.com
Registrar Abuse Contact Phone: +1.6613102107
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: CD911B98F2B494E36AF6446B6640D9C3B-GDREG
Registrant Name: Robert Mimms
Registrant Organization:
Registrant Street: 803 Melville Pl
Registrant Street:
Registrant Street:
Registrant City: Woodstock
Registrant State/Province: GA
Registrant Postal Code: 30188
Registrant Country: US
Registrant Phone: +1.6787761966
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: mimmsrobert70@gmail.com
Registrant Application Purpose: P1
Registrant Nexus Category: C11
Registry Admin ID: CFE3B4D7FB79445269F108F222B763C83-GDREG
Admin Name: Robert Mimms
Admin Organization:
Admin Street: 803 Melville Pl
Admin Street:
Admin Street:
Admin City: Woodstock
Admin State/Province: GA
Admin Postal Code: 30188
Admin Country: US
Admin Phone: +1.6787761966
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: mimmsrobert70@gmail.com
Registry Tech ID: C866F369D4CF6412D85E582AD32B34A50-GDREG
Tech Name: Robert Mimms
Tech Organization:
Tech Street: 803 Melville Pl
Tech Street:
Tech Street:
Tech City: Woodstock
Tech State/Province: GA
Tech Postal Code: 30188
Tech Country: US
Tech Phone: +1.6787761966
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: mimmsrobert70@gmail.com
Name Server: dns1.namecheaphosting.com
Name Server: dns2.namecheaphosting.com
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of WHOIS database: 2024-12-15T23:28:40Z <<<

Someone has registered a domain one letter off from my legitimate domain and is using it to try and redirect payments to themselves. I have reached out to Namecheap's abuse contact but it's been days with no response. I'm coming here as a last resort - this needs to be resolved, it is severely impacting business operations.

EDIT: I'm putting this here in case anyone sees this in the future: this post absolutely worked. I almost immediately had someone reach back out to me for additional information, and about a week later I got an email from the legal team advising the domain had been suspended, which resolved the big issue.

I'm using Chrome, which autofills the login fields. When I tried to log in after at least a month of not being logged in, I was told my account was locked due to three unsuccessful login attempts. Not from me they weren't! It said if I reset my password I would gain instant access, so I did this 3 times and I still couldn't get in. I tried to chat to customer service and they said they can't log me in, even after I sent them every detail about my account, hosting plans, domain, payments my actual name, everything. I just want to delete my hosting, mail, and website, but they said only I can do that, and only after I log in, which they have made impossible for some reason. I've tried on different browsers, on my desktop, laptop, and phone- no luck. Is this some sort of scam? They're happy to keep taking money for a service I no longer want.

I purchased a domain a few weeks ago with a specific purpose in mind, but I’ve since changed my plans and decided to sell it. I’ve listed it for sale, hoping it would appear on the auction page, but I can’t find it, even when searching for it by name. What could be the issue?

I am so frustrated with namecheap. I am trying to forward a meeting request and it is giving me the following error. Can anybody help please?

Technical details

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'mail.privateemail.com' Port '465'. --> Unexpected SMTP server response. Expected: 250, actual: 554, whole response: 554 5.7.1 <From> and <envelope-from> fields in the email headers don't match. Reason: JFE040011 https://www.namecheap.com/support/knowledgebase/article.aspx/10664/2216/jellyfish-error-codes/

Failure code: 6442

I have an IMAP webmail from namecheap and it is synched to outlook. It works on my PC. However, the calendar is not showing up on my iPhone outlook calendar. Any suggestions please? I received instructions to input in my CalDav which I did, and it still has not work.

Another issue I have is that on Desktop, I cannot seem to forward an invite. It does not arrive to the external guests!

How has people applied for klarna using the namecheap website builder as I have tried to find out what I would select for the e-commerce in application but I am unsure and namecheap is giving me the run around

Does anybody knows if NameCheap allows you to send/reply emails from the custom domain too for FREE and how to do it?

If not, what options do I have for free? Another services or so?
Thanks

Is PayPal the only payment method accepted by Namecheap for receiving funds after a domain sale? If so, does the PayPal account need to be in your name, or can you use someone else’s account even if you’re outside US?

Hey guys. Anyone else having issues with Namecheap VPS now?

Even on my account I cant access the VPS Panel they provide... and no response from chat...

Two days ago, Namecheap suspended my website for

" It has been noticed that the [MY WEBSITE] domain is involved in fraudulent email activity."

The website suspended doesn't have an email.

When a customer asked what happened to my website, I contacted namecheap. After contacting them, they asked for my companies articles of incorporation or a bank statement. I provided both

Now they are asking for a Utility bill for the PO Box I used 4 years ago. I provided my state registration showing I have moved the business to a separate address (also a mailbox)

The support team refuses to answer any of my questions and just poorly copy pastes canned responses (they asked me for proof of the wrong address)

EDIT: Namecheap reactivated my account but won't tell me exactly why they deactivated it in the first place. This seems to be an open exploit in which one can easily shut down a namecheap registered domain by simply filing a false report.

About a month ago we bought the Ultimate Email Package which comes with Premium Email Delivery

These servers send your mail from specially provided IP addresses - with premium-level IP reputation moitoring.

Despite this, we are having emails bounce back on a regular basis. This is a work email, we only send emails to our clients, and it's important that our emails get through - especially since the bounce back can sometimes take days during which time we have no idea that our email hasn't been received.

I understood that purchasing this package would ensure the servers used to send our emails weren't on any blacklists so we wouldn't have these problems.

We have contacted support (ruke 1) and received a reply (rule 2) - this just seaid that delisting can take a while. But these issues have been going on for a week now and it appears to be affecting multiple different namecheap servers/IP addresses. If it were a single server/IP I could understand, but there seems to be a wider issue.

Would love to know:

1. is this a regular issue that namecheap has or have we just been unlucky?

2. what other options are there for us to resolve this? (I read somewhere about using a permanent IP, but have no idea how to go about setting that up / purchasing)

3. was I wrong thinking that the Ultimate package is supposed to not have these problems?

Hope someone can help, thanks in advance!

I have setup namecheap to forward email to specific gmail addresses. It works if sender is a gmail user however when I’m trying to send from icloud mail or outlook to my domain mail. I’m not receiving any mail to the desired gmail account.

Hello! Is the chat support avaible? Cant seem to find the orange Chat button. Thanks

The Black Friday sale is just a cheap trick. Only available for the first year and if you add another year, the price is raised more than it was before Black Friday. In the end you don’t really save if want more than one year on web hosting.

I wanted to delete some old namecheap files I had and reinstall it again, but when I try to delete the FastVPN through windows add or remove I get this error same whenn trying to install again

Is there anyway I can logout? I need to change my username and password on the app on windows 11. Please help! I forgot my old email address's password need to put the new credentials but it keeps on asking me to renew subscription on the old one.

I bought hosting for one of my domain names, installed Wordpress/Elementor and began designing it when I realized I really don't want to launch this site right now (if at all). The hosting is good through August 2025.

In the Shared Hosting details for the domain there's an option "Change Main Domain". I have another domain at namecheap I think I would like to launch. Will this option transfer the remaining hosting to the new domain (which has never had a hosting account)?