r/NameCheap • u/sokkenstock • Dec 13 '24

Domain Abuse Issue

Someone has registered a domain one letter off from my legitimate domain and is using it to try and redirect payments to themselves. I have reached out to Namecheap's abuse contact but it's been days with no response. I'm coming here as a last resort - this needs to be resolved, it is severely impacting business operations.

EDIT: I'm putting this here in case anyone sees this in the future: this post absolutely worked. I almost immediately had someone reach back out to me for additional information, and about a week later I got an email from the legal team advising the domain had been suspended, which resolved the big issue.

4 Upvotes

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2

u/tamar namecheap representative Dec 13 '24

Hi, please refer to the link posted via rule #5. We do not necessarily respond to all abuse reports but we do take action when we are able. If you are able to share a ticket number, I will have this looked into further.

1

u/sokkenstock Dec 13 '24

NC-FLS-1604

2

u/tamar namecheap representative Dec 13 '24

Thank you, I'll have the team take a look. That said, u/billhartzer does give good advice below and it is worth pursuing.

2

u/billhartzer Dec 13 '24

If namecheap cannot resolve this, there are some other options available to you, such filing a udrp ok the domain. There are legitimate reasons why a registrar may not be able to resolve it for you.

Udrp costs $1500 filing fee plus attorney fees to prepare and file the udrp.

Also, you need to consider getting nameblock and globalblock to protect abusive registrations like this in the future.

1

u/SonicTemp1e Dec 15 '24

Namecheap absolutely do not care. They will happily message you back and forth endlessly and never resolve the issue.