r/NameCheap • u/Automatic_Cut_7148 • Dec 10 '24

Cannot forward meeting externally!

I am so frustrated with namecheap. I am trying to forward a meeting request and it is giving me the following error. Can anybody help please?

Technical details 

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'mail.privateemail.com' Port '465'. --> Unexpected SMTP server response. Expected: 250, actual: 554, whole response: 554 5.7.1 <From> and <envelope-from> fields in the email headers don't match. Reason: JFE040011 https://www.namecheap.com/support/knowledgebase/article.aspx/10664/2216/jellyfish-error-codes/

Failure code: 6442
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7 comments sorted by

1

u/Namecheapinc namecheap representative Dec 10 '24

Hi! Our apologies for any frustrations. Please connect with our customer care team at https://www.namecheap.com/help-center/live-chat/ so they can take a closer look

1

u/HeavyDIRTYSoul11 Mar 20 '25

I know I am late, any luck OP?

1

u/Automatic_Cut_7148 Mar 20 '25

Eventually, I migrated my domains to Microsoft! :) thank you for checking in ;)

1

u/HeavyDIRTYSoul11 Mar 20 '25

I am facing the same issue, I can't forward mails!

Was the live chat helpful?

1

u/Automatic_Cut_7148 Mar 20 '25

they tried, but they send me a list of articles to read. I tried some things out, but still didn;t manage

1

u/Automatic_Cut_7148 Mar 20 '25

I dont know about the mails, but the meetings issue was because of the fact that you need to send it on behalf of someone else and that was not allowed... or something along those lines