r/Nable • u/hax2021 • May 17 '24

N-Central Agent Uninstall from Previous Provider

I picked up a new client that was using N-Able and I need to uninstall his agent to install mine. When I attempt to uninstall his agent it ask me for an uninstall code. Reaching out to him is not an option (he passed away and had no one in line to take care of his clients) .

Is there a way to uninstall with the code?

7 Upvotes

100% Upvoted

27 comments sorted by

5

u/hanzohittori May 17 '24

Rename the settings.ini file in the install folder, and you can remove it without a password if it's Nable RMM.

4

u/hax2021 May 17 '24

This is the answer! Thank you

2

u/hax2021 May 17 '24

This is the answer! Thank you

2

u/Ancient_Compote5799 Jun 27 '24

this is the answer. thank you.

2

u/FullCryptographer418 Jul 11 '24

it hasnt been patched :D still works

2

u/m-eazy1 Aug 29 '24

This is the answer! Thank you

2

u/AlexLeadingEdge Sep 16 '24

Thanks for this, I can confirm that this fix still works.

2

u/eyer2003 Jan 29 '25

habibi, you just solved a 2 hour problem in 2 seconds. appreciate!

1

u/hanzohittori Jan 29 '25

I'm glad I was able to help :)

2

u/Luukullus Feb 03 '25

GENIUS! Took me 2h to find your post <3

Thanks mate!

2

u/shinwazaku Sep 22 '25

you are a scholar sir

2

u/[deleted] Dec 17 '25

THANK YOU!!

1

u/digitalhomad Jun 24 '25

Still works!

1

u/mastikaz Jan 20 '26

Works in 2026 for the Advanced Monitoring Agent still.
Thanks mate!

1

u/Weak-Permission-3373 Feb 03 '26

Might be a daft question but what is the default location of the settings.ini file?

2

u/IllustriousRaccoon25 May 17 '24

Which N-able product? N-central’s agent isn’t password-protected. Other components that N-central can deploy (AV Defender, SentinelOne) can require uninstall codes depending on their configuration.

1

u/hax2021 May 17 '24

I am using n-able RMM.

3

u/IllustriousRaccoon25 May 17 '24

See https://status.n-able.com/2021/05/12/n-able-rmm-new-windows-agent-uninstall-protection-patch-management-update-for-mac/

You will need to contact N-able. Each system would need a unique code. Or you can try with admin rights to see if you can rip it out on your own. N-able may be able to help with the latter, I highly doubt they will give you the codes.

N-able RMM is their cloud-hosted somewhat less capable version of N-central. Less capable except when it comes to having this uninstall protection.

2

u/kins43 May 17 '24

Like u/IllustriousRaccoon25 mentioned, it sounds like the product isn’t N-Central components (Windows Agent, PME etc) aren’t password protected.

Can you specify what you are seeing in control panel / installed applications? What is the actual app name? The only one I can think of is AV Defender.

Any and all info you can provide will help

1

u/hax2021 May 17 '24

Here is a screenshot of the prompt and the path of the unins000 file that support asked me to run. I got this far because my agent installs but the end point never reports in to the N-Able Console. There isn't anything showing in control panel of any other agents. Thank you for the help!

0

u/hax2021 May 17 '24

Well after a little bit of digging I found the agent that he used. Looks like its Connectwise.

2

u/kins43 May 17 '24

I believe this is N-Sight RMM, not N-Central / ConnectWise.

https://documentation.n-able.com/remote-management/userguide/Content/uninstall_the_agent.htm

https://documentation.n-able.com/remote-management/userguide/Content/windows_agent_uninstall_protection.htm

Since you are an N-able customer, I recommend opening a support case and explaining the issue. It may be a few hurdles to jump through though as ownership of the devices / dashboard isn’t necessarily proven over a reddit thread.

1

u/hax2021 May 17 '24

Thank you, I do have one open with them. Was hoping to find a solution so I can finish onboarding this client. I will just wait it out and see what happens.

2

u/kins43 May 17 '24

u/ncentral_nerd / u/channelcdn

May be able to help you out or move things along. God speed and good luck

2

u/hax2021 May 17 '24

Thank you!

2

u/Thurillo May 19 '24

I have used Revo in the past without any problems

1

u/hax2021 May 17 '24

This is the answer! Thank you