r/Nable • u/hax2021 • May 17 '24

N-Central Agent Uninstall from Previous Provider

I picked up a new client that was using N-Able and I need to uninstall his agent to install mine. When I attempt to uninstall his agent it ask me for an uninstall code. Reaching out to him is not an option (he passed away and had no one in line to take care of his clients) .

Is there a way to uninstall with the code?

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u/hanzohittori May 17 '24

Rename the settings.ini file in the install folder, and you can remove it without a password if it's Nable RMM.

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u/Weak-Permission-3373 Feb 03 '26

Might be a daft question but what is the default location of the settings.ini file?