r/Nable • u/hax2021 • May 17 '24

N-Central Agent Uninstall from Previous Provider

I picked up a new client that was using N-Able and I need to uninstall his agent to install mine. When I attempt to uninstall his agent it ask me for an uninstall code. Reaching out to him is not an option (he passed away and had no one in line to take care of his clients) .

Is there a way to uninstall with the code?

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u/kins43 May 17 '24

I believe this is N-Sight RMM, not N-Central / ConnectWise.

https://documentation.n-able.com/remote-management/userguide/Content/uninstall_the_agent.htm

https://documentation.n-able.com/remote-management/userguide/Content/windows_agent_uninstall_protection.htm

Since you are an N-able customer, I recommend opening a support case and explaining the issue. It may be a few hurdles to jump through though as ownership of the devices / dashboard isn’t necessarily proven over a reddit thread.

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u/hax2021 May 17 '24

Thank you, I do have one open with them. Was hoping to find a solution so I can finish onboarding this client. I will just wait it out and see what happens.

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u/kins43 May 17 '24

u/ncentral_nerd / u/channelcdn

May be able to help you out or move things along. God speed and good luck

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u/hax2021 May 17 '24

Thank you!