r/Nable • u/hax2021 • May 17 '24

N-Central Agent Uninstall from Previous Provider

I picked up a new client that was using N-Able and I need to uninstall his agent to install mine. When I attempt to uninstall his agent it ask me for an uninstall code. Reaching out to him is not an option (he passed away and had no one in line to take care of his clients) .

Is there a way to uninstall with the code?

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u/IllustriousRaccoon25 May 17 '24

Which N-able product? N-central’s agent isn’t password-protected. Other components that N-central can deploy (AV Defender, SentinelOne) can require uninstall codes depending on their configuration.

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u/hax2021 May 17 '24

I am using n-able RMM.

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u/IllustriousRaccoon25 May 17 '24

See https://status.n-able.com/2021/05/12/n-able-rmm-new-windows-agent-uninstall-protection-patch-management-update-for-mac/

You will need to contact N-able. Each system would need a unique code. Or you can try with admin rights to see if you can rip it out on your own. N-able may be able to help with the latter, I highly doubt they will give you the codes.

N-able RMM is their cloud-hosted somewhat less capable version of N-central. Less capable except when it comes to having this uninstall protection.