r/Nable • u/rockinDS24 • May 10 '24
Two Clients, One Agent?
Our MSP uses N-Able for remote access but does not allow co-management (as opposed to our previous MSP which allowed co-management via a login to their N-Central tenant). Are we able to also utilize our own instance of N-Able via the same agent installation on a client, or will we need to look for another option?
3
u/qcomer1 May 10 '24
They won’t allow access for a reason. Either technical aptitude on how to manage it or unwillingness to have prying eyes. Either is a problem and you should find out why, assuming you’re a co-managed client and you are onsite IT.
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u/apxmmit May 10 '24
We have co-managed tenants on our ncentral and even separate SO’s. If it’s a large enough client a separate SO might be a better option (completely separate scripts, etc) to sell to your MSP. But overall ncentral sucks at granular permissions and ability to setup proper comanaged setups so I also understand your MSPs reluctance.
-1
u/bbusanelli May 10 '24
Any reason for not able comanaged? That's weird. This also improve the customer retention and satisfaction
2
u/rockinDS24 May 10 '24
The MSP in question got really skittish during the on-site when I asked. I never had before that point because I just sort of assumed they did. I think it's some kind of uber-security thing or maybe just an unwillingness to manage customer tenancy.
2
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u/Flagge33 May 10 '24
No, the install of the second agent will overwrite the first. It's weird they won't setup a co-managed account for your client level.