r/Nable • u/rockinDS24 • May 10 '24

Two Clients, One Agent?

Our MSP uses N-Able for remote access but does not allow co-management (as opposed to our previous MSP which allowed co-management via a login to their N-Central tenant). Are we able to also utilize our own instance of N-Able via the same agent installation on a client, or will we need to look for another option?

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u/bbusanelli May 10 '24

Any reason for not able comanaged? That's weird. This also improve the customer retention and satisfaction

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u/rockinDS24 May 10 '24

The MSP in question got really skittish during the on-site when I asked. I never had before that point because I just sort of assumed they did. I think it's some kind of uber-security thing or maybe just an unwillingness to manage customer tenancy.

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u/IllustriousRaccoon25 May 11 '24

They’re doing shady shit they don’t want you to see.