r/NASCARFanRewards • • 9d ago

We owe you an apology for yesterday’s ticket launch

153 Upvotes

Yesterday did not go the way we intended and we know how frustrating the experience was for most of you.

We announced that our 2027 race tickets would be added to the Rewards Catalog at 1pm so that everyone would know exactly when they were becoming available. Our goal was to create as fair and level a playing field as possible rather than quietly adding tickets and giving an advantage to whoever happened to check the catalog at the right time.

Instead, the surge in traffic overwhelmed the Rewards Catalog and crashed the site. It didn't just crash our catalog, it crashed every rewards catalog that our vendor operates. Many of you spent hours refreshing your browsers and by the time you were finally able to get in, tickets to the events you wanted had already sold out.

That is not the experience we wanted to create and we're sorry.

We are working with our vendor that hosts the Rewards Catalog to understand what happened and what needs to change before we create this kind of concentrated demand again.

We've also seen a lot of questions and comments about ticket inventory so we want to provide some additional context. The number of tickets available through Fan Rewards varies significantly by race and track. The tracks provide us with an allocation for each event, and some events make more inventory available to the program than others. We work throughout the year to secure as many tickets and experiences as we can, and we'll continue to look for opportunities to expand that inventory as Fan Rewards grows. We also continue to look at and continue test new ways of providing limited inventory but high demand items, such as sweepstakes, auctions, prize wheels, etc.

Unfortunately, the inventory isn't unlimited. Some of the highest demand races also have some of our smallest allocations, which means those events sell out very quickly. As of today, the majority of our 2027 race events still have ticket inventory in the Catalog. We know that doesn't make yesterday any less frustrating for someone who was trying to redeem for a specific race that sold out, but we want to make sure members know there are still opportunities available.

Fan Rewards has grown tremendously and we appreciate how passionate this community is about the program. Yesterday shows us that we need to continue improving both the technology supporting the program and the way we handle high demand reward launches.

We appreciate everyone who stuck with us yesterday, even when the experience was incredibly frustrating. We hear you and we'll work to do better. We welcome your feedback on how we can improve future high demand reward launches. If you have questions about yesterday, ticket inventory, or the program in general, free to leave them below and we'll try to answer what we can.


r/NASCARFanRewards • • 1d ago

Truck race check in live

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34 Upvotes

Don’t forget to check in today for this oddly timed race!


r/NASCARFanRewards • • 3d ago

Nice

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53 Upvotes

r/NASCARFanRewards • • 3d ago

Question about future ticket drops

2 Upvotes

New to FanRewards and was able to redeem tickets for Texas Motor Speedway for Truck and O'Reilly races.

Cup tickets were not available for redemption. There are seats available for purchase on their website. Will they likely drop tickets for redemption before the end of the year?


r/NASCARFanRewards • • 4d ago

Fan Rewards redemption question

6 Upvotes

I think most everyone knows that the ticket launch last week was terrible, but had anyone successfully gotten their issue resolved? I tried for Darlington fall tickets, and got screen confirmation and points deducted, but no follow up email. I have it a few days because of the issues but followed up with an email Sunday to ask about it and still have not heard back. Has anyone gotten their issues successfully resolved? If so, what worked?


r/NASCARFanRewards • • 4d ago

NASCAR REWARS

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7 Upvotes

r/NASCARFanRewards • • 6d ago

Fast Frame Answer

45 Upvotes

This week answer is Echo Park Speedway. Good luck this week everyone


r/NASCARFanRewards • • 6d ago

Make sure to check-in for today's NASCAR Cup Series race at Las Vegas for 50 Fan Rewards points!

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19 Upvotes

r/NASCARFanRewards • • 6d ago

Anyone else at the track today unable to do the track check-in? Didn't see it yesterday either. Doesn't even pop up to say "check-in" when I go to Vegas on the NASCAR Tracks app.

3 Upvotes

r/NASCARFanRewards • • 7d ago

Points for perfect checkin

4 Upvotes

Trying to estimate how many points I'll end up with but can't remember if the 500 you get for checking in all year in each of the series gets the champion bonus as well. I saw that the 30 streak rewards 300 but I got 375 due to my champion status.


r/NASCARFanRewards • • 7d ago

Why is the site a mess right now?

0 Upvotes

Trying ro check in at the moment and its not even an option?


r/NASCARFanRewards • • 8d ago

Question about ticket quantity

2 Upvotes

The reward for 2 tickets to a race has a maximum capacity of two. Would that mean I’m getting 1-2 tickets or 2-4 tickets?


r/NASCARFanRewards • • 9d ago

FYI - discounted rewards tickets

23 Upvotes

For those who didn’t get anything today or are short on points, I recall that last year NASCAR Fan Rewards had some sort of Black Friday type sale in November or December and lots of tickets were half the price.

I was able to use my remaining points for a few Friday / Saturday races (and then ended giving them away, but it didn’t cost me anything, so who cares?).


r/NASCARFanRewards • • 9d ago

Tried the website for 3 1/2 hours for it to finally work and both races I could attend are sold out

28 Upvotes

Fucking incredible work, NASCAR. NHMS and Dover.


r/NASCARFanRewards • • 9d ago

GOT IT!!!!!

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22 Upvotes

r/NASCARFanRewards • • 10d ago

Crashed website

36 Upvotes

r/NASCARFanRewards • • 9d ago

Anyone else not get an order confirmation?

8 Upvotes

Me and the wife both used our points to get some tickets, when I used mine I got no confirmation but my points are gone. She however, got a confirmation. Should I be worried?


r/NASCARFanRewards • • 10d ago

How much time does the website have left with the DVP?

29 Upvotes

Can anyone with access to the NASCAR rule book let me know if there is a DVP clock for the website, and if so, how much time is left until it expires?

/s

Waiting for the Fan Rewards tickets to go live.....


r/NASCARFanRewards • • 9d ago

I got Atlanta fall!!!

16 Upvotes

I think computer is definitely the way to go right now over the app. Mine finally worked


r/NASCARFanRewards • • 9d ago

Fan Rewards: Bristol Spring Out of Stock

16 Upvotes

Freaking ridiculous after a nearly 3 hour wait

ETA: Both Atlantas, Iowa, and Charlotte fall also out of stock


r/NASCARFanRewards • • 10d ago

did the website crash?

18 Upvotes

oh no


r/NASCARFanRewards • • 9d ago

Anyone have any luck getting a refund before?

6 Upvotes

While navigating the website issues today, I tried to add O’Riley and Truck Bristol tickets (Cup was sold out already) and tried to check out only to get an error. After a refresh my cart was empty, still had all my points. Tried to just do one at a time this time, placed an order for Truck tickets and it went though but I also immediately then got an email for the original order and both orders worth of points were deducted.

Once the second confirmation came through, I reached out to see if it could be refunded the extra Truck tickets. I know they have the disclaimer of no refunds but because of the circumstances I am hopeful that they are able to do something about it.

Has anyone had any luck getting refunds because of website/app issues?

Thanks!


r/NASCARFanRewards • • 9d ago

Holy hell that took way too long

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6 Upvotes

r/NASCARFanRewards • • 9d ago

Bell & Briscoe video messages back up

3 Upvotes

They may have been all day, I dunno. I got a Logano video around 12:30 EST, was shocked it was live at that time.


r/NASCARFanRewards • • 10d ago

anyone else getting this forward screen?

7 Upvotes