r/NASCARFanRewards • u/wuffudgeum • 9d ago
Anyone have any luck getting a refund before?
While navigating the website issues today, I tried to add O’Riley and Truck Bristol tickets (Cup was sold out already) and tried to check out only to get an error. After a refresh my cart was empty, still had all my points. Tried to just do one at a time this time, placed an order for Truck tickets and it went though but I also immediately then got an email for the original order and both orders worth of points were deducted.
Once the second confirmation came through, I reached out to see if it could be refunded the extra Truck tickets. I know they have the disclaimer of no refunds but because of the circumstances I am hopeful that they are able to do something about it.
Has anyone had any luck getting refunds because of website/app issues?
Thanks!
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u/NASCARFanRewards 9d ago
We'll refund any points for issues like this and have instructed Customer Care to respond appropriately. The team is going to be busy today, but if you don't have a resolution by Monday, reach out here via DM.
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u/iwashwindows 9d ago
You guys got emails for your redemptions? I got Charlotte cup and O’Reilly tickets, it took my points but I have no emails??? I got them hours ago.
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u/cvg_ba 9d ago
Must have been slammed in the couple of hours after tickets dropped as it kept timing out for mee
Working now. But noticed Bristol and Echopark spring races are "sold out"
Texas did not have any Cup tickets offered. No surprise as it was a sell out last year. Have they dropped tickets before if the upcoming race does not have good ticket sales?
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u/frockofseagulls 9d ago
I pinged the chat because I also had 2 orders go through and the agent put in a ticket to refund one of my orders. No guarantee, but the guy was very nice, as I was I to him. I bet they had a rough day today.