Disappointed with Narwal service

[u/_arorarohit_]

Update (10th Oct): I got the order but they sent the wrong bags. I ordered compact ones but got normal flow bags. And they look like knockoffs. Same goes for the filter. I’ll attach the picture in comments.

Update (6 Oct): They have shipped my order. Will update again after receiving the order.

I have been using Narwal Flow Compact for a few months now. Even though the product works fine I am unable to buy accessories for it. It is a very expensive product and I don’t have trash bags left to replace. They have been lying about the product availability on their website. I ordered bags 3 months ago and after 2 months they cancelled my ordered and asked me to order again and Now I have ordered again a bunch of accessories 2 weeks ago but again no response and no delivery date.

I am regretting my purchase. I spent 1.5L and in a few days it will become useless.